Bay Vista Penthouse - Heart of Nelson Bay

Dear David, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay and found the entire booking and check-in process clear, easy and seamless. It’s especially lovely to hear that the property was the best equipped you’ve stayed in and that you enjoyed its fantastic location. Feedback like yours means so much to our team! We truly appreciate your kind words, David, and look forward to welcoming you back to beautiful Port Stephens again in the future! Warm regards, The Stay Port Stephens Team

Hi Kaye, Thank you for your review. We hope to welcome you back to Port Stephens in the future. Stay Port Stephens Team

Hi Donna, Thank you so much for your lovely review! We're thrilled to hear you enjoyed the property’s space, comfy beds, and well-equipped kitchen. It's great to know the location made it easy for you to explore everything Nelson Bay has to offer. We hope to welcome you back again soon! Stay Port Stephens

Hi Lorraine, Thank you for your wonderful review! We're so glad to hear that you enjoyed your stay and loved the spaciousness, cleanliness, and central location. It’s great to know you appreciated the beautiful breeze through the apartment as well! We would love to welcome you back again in the future." 😊 Stay Port Stephens

Hi Jennifer, Thank you for taking the time to review the property. We are thrilled to hear you enjoyed your stay. We hope to welcome you back in the future. Stay Port Stephens Team

Hi Stuart, Thank you for taking the time to review the property. We are thrilled to hear you enjoyed your stay at Bay Vista Penthouse. The penthouse is very well set up for families and the views are beautiful. We hope to welcome you back in the future. Stay Port Stephens

Thank you for your wonderful review! We’re so happy to hear that you enjoyed the location, layout, amenities, and views. It’s great to know that everything from the property to the management made your stay perfect. We’d love to welcome you back anytime for another amazing stay!

Hi Sonya, Thank you so much for your lovely feedback! We're thrilled to hear that the Penthouse was a perfect fit for your group and that everyone had plenty of space to relax and enjoy. It's great to know you appreciated the furnishings, spacious layout, and the well-equipped kitchen. We agree—the views and location really are something special! We hope to welcome you back again soon. Kind Regards, Stay Port Stephens Team

Hi Rebecca, Thank you for your kind words! We're so pleased to hear you had a lovely weekend at our Nelson Bay apartment. The location really is hard to beat—how good is breakfast across the road? We're glad you found the apartment spacious, clean, and enjoyed those beautiful views. It was a pleasure communicating with you, and we’d love to welcome you back anytime! Warm regards, Stay Port Stephens Team

Hi Anthony, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the spacious layout, beautiful views, and central location of the penthouse. It sounds like you made the most of everything Nelson Bay has to offer! We’re so glad the well-appointed kitchen and all the amenities added to your experience. We’d be delighted to welcome you back for another stay anytime!

Hi Zohra, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the lift not functioning during your stay. Unfortunately, we were not notified by the managing strata about the lift issues, and due to recent damaging winds and a power outage, the necessary repairs were delayed. Had we known about the situation prior to your arrival, we would have definitely contacted you to arrange alternate accommodation to avoid any discomfort. Regarding the cleanliness concerns, we take them very seriously. We did not receive any calls from you during your stay to advise of any cleaning issues nor bed bugs. The penthouse has recently been fitted with all new mattresses, and the linen is professionally dry cleaned and delivered in sealed bags. Based on this, we find it difficult to believe there were bed bugs, and no previous guests have raised any similar issues. The bites your nephew experienced could possibly have been from mosquito bites or sea lice, especially if you had visited the beach for a swim. We deeply regret that your experience was affected by these circumstances and will continue to work to improve our services. Thank you for bringing this to our attention. Stay Port Stephens

Thank you, Bibianna, for taking the time to leave such a lovely review. We are so pleased to hear the property was clean, comfortable, and well suited to your big family. It is wonderful that you could all enjoy the World Cup together and make the most of the great location close to the beach, shops, and restaurants. Kind Regards, Stay Port Stephens Team