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This property allows you to book online with a credit card. After submitting a reservation request, the owner or manager has 24 hours to accept, at which time your card will be charged and you will receive an email confirmation

Recent Puako reviews

  • Great Location

    "This property is located on one of the best beaches on the Big Island. The property its self is large and there's plenty of room for a family of 7-8 also there are two structures in the property so if you have teenagers or extended family it's perfect. Overall, the home was well equipped with the exception of an worn out but fixable BBQ and the concerige service and gift basket both were a nice touch. However, there seems to be a communication problem with the managers of the property as we did not receive a code to enter the gated property which resulted in our family being harassed by the belligerent neighbour. The home was very clean but it needs maintenance as on the last couple of days of our trip the upper bathtub/shower started leaking through the roof into the kitchen. As I mentioned before the BBQ was in disrepair but we fixed it and the beach equipment, specifically chairs were also pretty worn so we ended up renting our own. The outdoor area was clean as they use a landscaping company to keep the place tidy we were told by the manager that the garbage would be taken care of by the landscapers but we only saw them on the day we arrived, as a result the garbage was not picked up for two weeks. We are not sure as to why there was so many communication problems during our stay perhaps it was the Christmas break that caught everyone off guard but I have to mention that after the 2nd event with the neighbour I called the property manager and she apologized on behalf of the neighbour and acknowledged that she had forgotten to send us the information for the gate. For our departure I sent a email to the manager asking what we could do to assist the cleaners and we followed the simple instructions I had sent her a reply indicating our concerns garbage and leaking roof but I did not receive a response. I must emphasize how great this location is and we believe that with the proper attention to both the administrative and physical deficiences of this property it would be a fantastic experience. We did not focus on the negative while we were there and I suppose I could have made more calls to the manager regarding the garbage, the neighbour, beach equipment, leaking roof and BBQ but because we had our elderly parents with us we wanted to mitigate the problems by correcting what we could ourselves and enjoy the moment, which we did. We think it's a great property but more attention to detail is needed. Thanks The Patterson's"
    Guest: Tammy P. Date of Stay: December 2016 Review Submitted: January 8, 2017
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  • What a way to welcome in the new year

    "We did quite a bit of research before choosing this home for our family vacation, and it exceeded our lofty expectations. From the moment you enter off the street, you know the pictures don't quite do it justice. Immaculately clean, beautifully decorated, very organized and right on the ocean. We were able to relax quickly due to the homes layout, organization and structure. Everything is labeled well, so it is easy to find. The kitchen was fantastic and we gladly cooked most meals in, rather than dining out. Coffee on the back lanai each morning was punctuated with whale breaches and sightings. With four master bathrooms, all 4 families felt we had privacy and a beautiful view. Puako was great. We will hopefully be back!"
    Guest: Scott R. Date of Stay: December 2016 Review Submitted: January 14, 2017
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  • Tip top on the top!

    "We have been here before to this condo building. The unit we have rented in the past was booked so we found this one. We really enjoyed our stay at this unit. We found it in very good condition. We were pleased with the wide assortment of kitchen items. We usually just "move in" and never buy any meals in restaurants other than the first day. Often we find we need something that wasn't in the condo. We bought one thing: a dish cloth. So was really well stocked. None of us had ever used a microwave-convection combination unit so that was a learning curve. But was ok. The kitchen even has some nice large knives that cut up our pineapples very nicely. The unit was decorated very nicely. The in unit washer and dryer was so convenient. We used the grill on the lanai and it was wonderful. There was a nice selection of beach toys, chairs, and some snorkle gear. And beach towels in the closet. We felt right at home. The best part of all was the view from the lanai. We ate every meal out there so we could see or hear the ocean. We also like the view out the back that looks toward Mauna Kea. We were thrilled to see it have a snow cap. The Puako General Store had a nice variety of things. Seemed nicer than last trip. We were sad that there were no sea turtles this trip. We also saw so many other times. They must have been on vacation right now. We like Beach 69, Hapuna, and the Mauna Kea Beaches. I feel they are some of the nicest in the islands. We did our usual trip to Hilo and the falls. Stopped at the Volcanoes, watched the waves crash on the north shore and went to the Vanilla Farm for lunch and tour..... a must. The people at the condo complex are always helpful. Sara was happy to see us again and keeps the place looking top top. Everything was good overall. I was probably the least happy with the management folks. Didn't seem to have the warm Hawaiian Spirit. I never had a bad experience, just basically no experience with them. Guess that isnt quite correct. They had apparently placed a large pointsettia plant in the unit to make it festive. Make sure you give them lots of notice to call you back if you leave a message. I did find I like it better renting from the owners, rather than a property management company where you are just another customer. There were three couples of us and we all would certainly return again to the Kohala Waikoloa area again."
    Guest: Bill Date of Stay: November 2016 Review Submitted: December 8, 2016
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  • First Class- Puako

    "Having rented many high-end homes in Hawaii, I have to say, this home is the best stocked, organized and most comfortable and esthetically pleasing. From spices to snorkeling equipment, everything you'll need is there. Everything was luxurious and plentiful - soft linens, comfortable sofa, good mattresses and lighting. The owner has done an exceptional job of hospitality. No skimping on supplies or quality. All the little things that make your stay hassel-free, comfortable and lovely! My husband and I stayed two weeks in November and were very pleased with this home and it's beautiful location."
    Guest: susan Date of Stay: November 2016 Review Submitted: January 4, 2017
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