4/10 (不満)
Kevin John R.
2025 年 4 月 24 日
良かった点 : チェックイン、コミュニケーション
気になった点 : ロケーション、掲載情報の正確さ
Poor villa disappointing holiday
We arrived late evening, the following morning we were woken at 7am to the sound of heavy JCB diggers, our villa was right next door to a construction site!After complaining several times we were moved to an alternative Villa which took 4 days to arrange plus all the inconvenience of moving all our luggage food and so on…The replacement Villa constantly ran out of hot water, we either had very hot or cold water to shower with, this took 3 days to fix.We paid extra for a heated pool, again this took 4 days to reach an acceptable temperature. This cost was reimbursed and we were offered free breakfast for the last 4 days of our holiday.In short a Really disappointing holidayThe reality is the initial Villa should never have been advertised for rent and we feel we lost 4 days from our holiday, very frustrating and would hope that we are offered compensation for all the inconvenience causedOn a positive note the on site management were very helpful and did all they could to help.
Kevin John R.
2025 年 4 月に 14 泊滞在
