Bonito chalet rústico toscano con vistas al pueblo medieval de Bagnone

Thanks for staying at the villa, Rebecca. Glad you had a great stay! Thanks for the review, and let us know if you'd like to stay again another time in the future. All the best Simon

Thanks for staying at the villa again, Christoph! I'm glad you had a great stay! You are welcome back anytime. All the best Simon

Thanks very much for your review, Deneen. I'm glad you had a good time! If you would like to stay again another time, just let us know. All the best Simon

Thanks very much for staying at the villa, Valois! Glad you had a great time! All the best, Simon

Hi Nicole Thanks for your review, and I'm sorry there were several issues during your stay. It was very unfortunate that both the dishwasher and washing machine broke shortly before your stay. As mentioned before your stay, we did try to get these replaced before you arrived, but unfortunately that was not possible. I’m really sorry for the inconvenience. Both have been replaced with brand new high end appliances now. We didn't know there were a couple of broken bed slats on the bed in the downstairs bedroom until you mentioned it - sorry about this. It is sometimes a little hard to manage and maintain a property remotely as we are reliant on guests and our cleaner to report any issues that need attention. The bed slats have been replaced now too, along with the broken chairs you mentioned and the other issues you raised above. I'm really very sorry for that you had these issues during your visit, and I hope that the refund of around 50% of your rental costs that we agreed during your stay went some way towards compensating you for the inconvenience. We really strive to ensure our guests have a really amazing time at the villa, so it is hugely disappointing for us as well if they don't or if there are any problems that affect their stay. You also mentioned bedbugs in your review - there aren't actually any bedbugs in the property, but as I mentioned before your stay, throughout the whole of northern Italy in rural areas there was a large invasion of stink bugs last autumn. These are heart shaped and are harmless and do not bite. They have mostly gone now but we do still get a few coming into the house. This is unfortunately a bit unavoidable and the situation is exactly the same for all rural properties throughout northern Italy. Our cleaners always clean the villa thoroughly, but some new bugs do come in sometimes so there may be a few at the villa at times. If any do appear you can vacuum them up, or put them outside. Unfortunately there is not much we can do about it as they are everywhere in this part of Italy and keep coming back occasionally no matter how much you clean. I hope it didn't affect your stay too much. Once again, our deepest apologies for the issues you had during your stay. Thank you for raising them with us. We have now rectified all the problems and hope that you still enjoyed your holiday. All the best Simon

Thanks very much for your review, Ingo. If you would like to stay again another time, just let us know. All the best Simon