2/10 Terribile
Chris S.
2 set 2024
Non mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio
Fraudulent Flea Trap
VRBO facilitated a double booking (ie I unknowingly paid twice in full), with a further €85 of hidden extra costs all guests are asked to pay on top of VRBO's advertised price per property.
Then the host did not reply to my messages and requests to cancel the unwanted duplication and so did not allow me to cancel or get a refund. All bookings get a hidden extra €45 cleaning fee, even if you don't stay. Then you have to pay another hidden €40 for bedding and towels that never showed up whilst the bedding is dirty, smelly, flea/bed bug ridden and torn.
AVOID this scam of a property for which the host, EVIIVO and VRBO (who said they are business partners) ghosted me at every customer service step despite politely and respectfully providing all the evidence of what happened, and suggestions for a clear, amicable solution.
The bedding was so filthy we got insect bites and hopefully no infections diseases will come of it for my family. €5 invested in a can of insecticide is a good investment.
The sofa bed was so broken we slept on the floor. The sofabed was torn, badly bent and you could easily fall through the whole row of broken bedsprings. I am heading for legal action a/advice.
Chris S.
Soggiorno di 2 notti ad agosto 2024
