Shelley Apartments - Sun by Wonderful Italy

Dear guest, thank you for sharing your feedback. We are sorry that the communication and pre-arrival process felt frustrating and time-consuming. The online check-in procedure, including the request for guest documents, is part of the registration process required for stays in Italy. These steps are necessary in order to complete the guest registration before arrival. Regarding the check-in time window, we regret that the change caused inconvenience. Our team organizes arrivals based on staff availability and daily operations. We are also sorry for the inconvenience caused by the elevator. This is a building facility and not directly managed by us, but we understand that its malfunction can significantly affect the comfort of the stay. As for the supplies, the apartment includes an initial setup; we have taken note of your comments regarding additional household items. Thank you again for your feedback. The Wonderful Italy Team