Owner's Response: Here is my side of the story.. Quinn and his Boy friend rented the house in may 2015 with a competitor website Airbnb. They called me on one morning to announce that they have been robbed and lost the house's keys. I was on the nearby island on that day, and I immediately called the neighbor and the national gendarmerie to ask them for help, explaining them what has happened. Quinn and his boy friend did not want to make a deposition to the gendarmerie, I did not understand why.. The day after they told me that they have found their bag with the wallet and the credit card but not the keys. They did not want anymore the money I offered them. In the mean time, I asked them how the door of the living room could be opened if they did not have the keys to open it… What is more, is that they told me that they stopped the credit card, and after they have found it they can use it again, a piece of nonsense.. I had to replace the 3 locks of the house which is composed of three separated units, each unit has a door that can be locked of course! The villa is a caribbean style open air house and build on 3 levels that makes you feel free and respects your privacy, obviously with doors and shutters as it can be seen on the photos. The kitchen, main toilet and dining room are in the open air area now with a main door that can be locked. Who is enough imprudent to let his bag with the keys and wallet in an open area and what's more, don't close the door of the room when leaving or going to sleep? The house is in a community gated residence, and such an incident never happened in the house. I always explain to my guests that each unit has to be locked when one is leaving the house. Does everybody let his house unlocked when leaving or when go sleeping? Olivier and I have had more than 60 bookings during the past 2 years, and never had such a problem with our guests. All the appreciations that have been posted on the vacation rental sites including this one can testify to that. Concerning the problem with the seaweed, a cleaning program has been deployed on the island to eliminate them since november 2015. I just want to notify that the problem coming from Brazil was not local and a lot of places have been concerned. To conclude, I would say that I consider their comment as a childish revenge and I sincerely regret this situation.