「ビーチレディ」、オーシャンフロント、6BR / 5BA、ラグジュアリーオンザビーチ

Hi Jennifer, I'm very glad you enjoyed your stay. After seeing your review, I followed up with you to clarify that our policy on linens is, in fact, stated under the Amenities section of our listing in the notes section, which says: "We do not provide linens, but they are readily available from nearby companies that will deliver them to you and pick them up at the end of your stay. For this service, we suggest you contact Seaside Linen & Rental Company (https://www.seasidelinen.com/).” Our linen policy is also stated in the Rental Agreement we send to our guests for their approval and signature. This policy has rarely prompted any questions from our guests, and the linen service we recommend has worked quite well for them. I also explained that we haven’t provided linens for two reasons. First, we have one washer and dryer in the house, and it would be impossible for us to wash and dry all of the linens for the house within the six hour gap between renters. We have our hands full cleaning and inspecting the house between renters, so handling the laundry for a house that size is simply beyond what we can do. Second, many of our guests don’t need every bed in the house, and some choose to bring their own linens, so we can hold down costs by not requiring every guest to rent linens for the entire house. By putting the linen rental into the hands of our guests, they pay for only what they need. I hope this explanation makes sense and that people who read your review will better understand the linen situation. Based on your feedback, we also plan to review our linen policy and will talk with our other guests about this. Although VRBO probably seems like a big corporation, it is important to keep in mind that guests rent from owners like me, not from VRBO, and I am always open to discussions with our guests and help them have a terrific stay. Regards, Jeff Edwards

Peggy, I just saw your review of my beach house on VRBO. I’m glad you had a good time, but I have to respond to your comments about the cleanliness of the house and the condition of the pillows. Before you arrived, our property manager Betsy sent you a document that summarizes the responsibilities of our renters. That document states that, if you do not find the house in satisfactory condition, or if any issues arise during your stay, you should contact Betsy immediately. Instead, you waited until after you left and complained publicly on VRBO. By doing this, you did not give Betsy or me the chance to address your concerns when it mattered, while you were still at the house. Also, telling my future renters to bring their own pillows is inappropriate, because I would never expect renters to bring pillows, and we regularly inspect and replace pillows and bedding as needed. If you had simply told us that you found some stained pillows, Betsy or I would have replaced them for you, and the problem would have been solved. And I assume you used pillowcases, which means that any stains on the pillows would have been covered while you were using them. The same holds true for the cleanliness of the house, which you said was not immaculate. If we missed something while preparing the house for you, Betsy would have come to the house to fix it. You simply needed to ask. Jeff Edwards