Hummingbird Haven-Hot Tub, Firepit, mascotas, cerca de NOC y Tsali

HI Meghan We were happy to host you another time! We are surprised to see the comments in your review since we received no communications from you during your entire stay. Our hot tub maintenance person is certified to properly clean and maintain the sanitization of the tub. He tests it and cleans it weekly and sometimes more as needed. If you had shared your concerns during your stay we would have sent him over the same day to look at the tub. The guest before and after your stay did not have an issue so perhaps you have an allergy to chlorine? I am so sorry that you had an issue! Our primary goal is our guests comfort and satisfaction. We also have Terminix Pest Control come out quarterly to keep up with the critters that inhabit the area. Should you have alerted me to your "visitor" I could have also called my rep and had him out within 24 hours as well. I am glad you enjoyed some of the aspects of our tiny home that is nestled against a peaceful forest. We have not had any comments about the mattress until now but will check it out to see if it is time to replace it! We appreciate all of your feedback and hope your next trip to the mountains is a more pleasant one.

Thank you so much for taking the time to share your feedback! We’re so glad you enjoyed your stay and found Hummingbird Haven to be a cozy getaway with everything you needed. We also appreciate your comments about the mattress. The king mattress is actually a newer one that we selected in a medium-firm comfort level, hoping it would be a good fit for the widest range of sleepers. We know that mattress comfort is very personal, and what feels perfect to one guest may not be ideal for another. We’re happy to hear your partner found it comfortable, and we’re especially glad the pull-out sofa provided you with a great night’s sleep. Thank you again for staying with us. We’d love to welcome you back to the mountains for another relaxing getaway!