#2 Santa Cruz Kiko Residences

Thank you very much for taking the time to share your experience. We're glad to hear you found the apartment modern, comfortable, and well-equipped, and that our team was polite and helpful throughout your stay. We also appreciate that the location suited your needs, as clearly stated on our listing. Regarding the check-in process, we use a self-check-in system designed to streamline arrivals and offer greater flexibility. We understand that not everyone is familiar with this type of system, which is why our human support team is always available to assist, even during the check-in process. As for the comment about cleanliness, our cleaning team thoroughly prepares the space before each guest's arrival. However, if any detail didn’t meet your expectations, we appreciate you pointing it out. We’re always happy to coordinate an additional cleaning upon request during your stay. Thank you again for your feedback. We hope to welcome you back in the future.