** Tomber dans les PSL Smokies-Want? Nous en avons beaucoup!
Non, nous ne parlons pas de Pumpkin Spice Lattes - bien que nous aimions quand ce délice arrive à cette période de l’année. Nous parlons de haute saison pour les feuilles et nous avons des dates disponibles! Peu de spectacles sont aussi étonnants que le paysage aux couleurs automnales de Smoky Mountain. La saison de pointe pour les feuilles comprend les mois d'octobre et novembre et apporte de la couleur aux bas contreforts des montagnes. C'est une vue spectaculaire. Ne manquez pas votre chance de voir les vues magnifiques à Cliffside Hideaway!
Niché dans un magnifique coin des montagnes du Tennessee, 'Cliffside Hideaway' est une expérience unique de cabane en rondins de montagne! La façade en verre et l’intérieur rustique de la montagne vous feront dire «waouh! à partir du moment où vous arrivez. Les vues sur la montagne sont spectaculaires, mais ne vous laissez pas impressionner par la vue sur la vallée, car les souvenirs de vacances à Smoky Mountain attendent de vous être rendus à Dollywood, à deux pas. En fait, vous pouvez voir les feux d'artifice de Dollywood tous les soirs depuis notre allée. De plus, toutes les attractions les plus importantes et les meilleures de la région sont situées à proximité. Vous allez adorer un ‘Cliffside Hideaway’!
Dehors, il y a un large porche avec plusieurs fauteuils à bascule, idéal pour les conversations informelles ou pour regarder le soleil se lever au sommet des montagnes. Lorsque le soleil se couche, retirez-vous sous le porche arrière et continuez dans un bain à remous apaisant et relaxant. Il y a aussi un barbecue au charbon de bois pour que votre chef de cuisine familial puisse préparer des steaks, des hamburgers et des chiens. Vous pouvez même regarder les magnifiques couchers de soleil depuis l'allée.
Le salon: Des canapés confortables et confortables vous attendent après une longue journée de jeu à Dollywood ou au centre-ville de Gatlinburg. L'intérieur de la cabane en rondins et la décoration sur le thème des ours vous rappellent exactement où vous passez vos vacances de montagne parfaites. Un tapis moelleux relie la pièce et complète les planchers de bois franc naturels. Il y a une télévision à écran plat avec câble et DVD qui vous permettra de passer des soirées cinéma inoubliables en famille. Nous fournissons les chaînes payantes suivantes: HBO, STARZ, Showtime et Cinemax. L'accès à Netflix est également disponible. La cabine est également équipée du Wi-Fi pour les ordinateurs portables et les appareils.
La salle à manger: une table de salle à manger en rondins peut accueillir six personnes confortablement pour les repas en famille et entre amis. De l'argenterie, des assiettes et des verres sont fournis. La table est également assez grande pour des jeux, des cartes ou un tableau, un travail de bureau ou un lieu de rencontre décontracté. La salle à manger est ouverte à la fois sur le salon et la cuisine, ce qui en fait le lieu de rassemblement central pour la cabine.
La cuisine: entièrement équipée avec tous les appareils et ustensiles dont vous avez besoin pour préparer le petit-déjeuner, le déjeuner et le dîner. Il est ouvert sur la salle à manger pour que vous puissiez vous amuser tout en cuisinant pour le groupe. Une porte latérale mène au porche arrière et à ce bain à remous relaxant.
Chambre au rez-de-chaussée: un lit king-size attend vos os fatigués et vous garantit une bonne nuit de sommeil. Une télévision à écran plat permet de se divertir dans la chambre ou sautez la télévision et endormez-vous devant les flammes crépitantes de la cheminée. Une salle de bains attenante avec une douche stand-up est pratique et privé.
Mezzanine à l'étage supérieur: au sommet d'un escalier en colimaçon, vous trouverez un autre espace de couchage avec un lit king-size et une salle de bain adjacente avec un combo douche / baignoire. À proximité, un bain à remous apaise les douleurs de la journée et constitue l'endroit idéal pour se détendre. Invitez les enfants à une partie amicale (ou ultra-compétitive) de huit balles sur la table de billard à l'étage. Ou dirigez-vous vers le balcon confortable pour un autre point de vue offrant une vue spectaculaire sur le coucher de soleil.
De plus, nous nous assurons personnellement que la cabine est nettoyée et entretenue correctement pour que votre séjour soit le plus confortable possible.
Autres choses à noter
Moyen de paiement:
Nous acceptons les CONTRÔLES PERSONNELS VIA MAIL ou CARTE DE CRÉDIT et les CONTRÔLES ÉLECTRONIQUES via le site sécurisé de HomeAway.
Une fois que vous avez décidé de réserver, nous vous enverrons un e-mail «contrat de location» standard et nous collecterons 50% d'arrhes dans les 5 jours suivant la réservation. Le solde est dû 30 jours avant la date d'arrivée. Nous avons besoin d'un avis d'annulation de 30 jours pour un remboursement complet (moins les frais de réservation). Malheureusement, les annulations effectuées dans les 30 jours ne peuvent être remboursées.
À propos du quartier
Nous sommes idéalement situés à quelques minutes de toutes les attractions de la région. À Cliffside Hideaway, vous et votre groupe êtes seulement:
À 4 miles de Dollywood 5 miles de Pigeon Forge 13 km de la communauté artisanale des Great Smoky Mountains 16 km du centre-ville de Gatlinburg 13 miles de l'entrée du parc national des Great Smoky Mountains 40 miles du centre-ville de Knoxville
La cabine se trouve au sommet de la montagne à 2 miles de la route principale. La route menant à la cabine est sinueuse mais assez large pour que 2 véhicules puissent passer. Les voitures, les camions et les motos n'auront aucun problème à gravir la montagne.
La faune au sommet de la montagne est abondante. Les oiseaux, les ratons laveurs et les écureuils sont actifs et parfois un ours ou deux se promèneront par «Cliffside Hideway».
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et une trousse de secours
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
À noter
Cet hébergement ne dispose pas d'ascenseurs
Une voiture est nécessaire pour accéder à l'hébergement et se déplacer pendant le séjour
À propos du quartier
Sevierville
L'hébergement cette cabane vous attend pour un séjour exceptionnel à Sevierville, plus précisément près de parcs de loisirs, près d'un parc aquatique. Si les célèbres Dîner-spectacle Dolly Parton's Stampede et Titanic Museum (musée sur le thème du Titanic) sont de hauts lieux culturels à voir absolument, ne partez pas sans avoir testé les activités offertes au détour des emblématiques Hôtel Wilderness at the Smokies et Ober Mountain. Lors de votre séjour, ne manquez pas les incontournables Dollywood (parc à thème) et Dollywood's Splash Country. Votre séjour au pied des pistes de ski vous réserve une multitude de belles surprises. On vous conseille de découvrir le ski et de profiter de vos moments en plein air pour vous essayer à la luge et au patinage sur glace.
Parrot Mountain and Gardens - 7 min en voiture - 4.0 km
Rivière Little Pigeon - 8 min en voiture - 8.3 km
Dollywood's Splash Country - 8 min en voiture - 5.0 km
Dollywood (parc à thème) - 10 min en voiture - 6.3 km
Dîner-spectacle Dolly Parton's Stampede - 10 min en voiture - 7.3 km
Transport
Aéroport de Knoxville McGhee Tyson (TYS) - 67 min en voiture
Restaurants
Spotlight Bakery - 19 min en voiture
The Grist Mill Cinnamon Bread - 11 min en voiture
Aunt Granny's - 12 min en voiture
Sweet Shoppe Candy Kitchen - 18 min en voiture
Burger King - 14 min en voiture
Foire aux questions
A Hideaway in the Tennessee Mountains - minutes from Dollywood possède-t-il une piscine?
Oui, cet établissement propose une piscine.
Combien cela coûte-t-il de séjourner à A Hideaway in the Tennessee Mountains - minutes from Dollywood?
En date du 27 mars 2026, les prix trouvés pour un séjour d’une nuit pour deux adultes à l’hébergement A Hideaway in the Tennessee Mountains - minutes from Dollywood le 11 juill. 2026 commencent à 366 $ CA, taxes et frais en sus. Ce prix est fondé sur le plus bas prix par nuit des 24 dernières heures pour des séjours dans les 30 prochains jours. Les prix sont sujets à changement. Choisissez vos dates pour obtenir des prix précis.
A Hideaway in the Tennessee Mountains - minutes from Dollywood accepte-t-il les animaux de compagnie?
Non, l’établissement n’accepte pas les animaux de compagnie.
Combien coûte le stationnement à A Hideaway in the Tennessee Mountains - minutes from Dollywood?
L’hébergement dispose d’un stationnement sur place.
À quelle heure est-il possible d'arriver à A Hideaway in the Tennessee Mountains - minutes from Dollywood?
L’arrivée est possible à partir de 16 h.
À quelle heure doit s'effectuer le départ à A Hideaway in the Tennessee Mountains - minutes from Dollywood?
Le départ est à 10 h.
Où se situe A Hideaway in the Tennessee Mountains - minutes from Dollywood?
Chalet rustique se trouve dans les montagnes, à moins de 10 km des sites suivants : Parrot Mountain and Gardens, Dollywood (parc à thème) et Club de golf Gatlinburg Municipal. Les points d'intérêt suivants sont également à moins de 10 km : Dollywood's Splash Country et Patriot Park.
Avis
9,8
Exceptionnel
Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
Points forts : Arrivée, communication, emplacement et exactitude de l’annonce.
Points faibles : Propreté
Besides some cleanliness issues everything was great! View is just as you’d imagine!
Kayla S.
Séjour de 2 nuits en février 2026
Avis vérifié
10/10 – Excellent
Frank H.
26 juill. 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
This is an amazing place to stay. The cabin was very clean and spacious. The view is amazing!!
Frank H.
Séjour de 7 nuits en juillet 2025
VrboOwner a répondu le 15 août 2025
Thank you, Frank!
Avis vérifié
10/10 – Excellent
Abby P.
11 juill. 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
We had a great stay at the Hideaway cabin. We were able to enjoy all of the activities the Smoky Mountains had to offer being in a great location. The view was beautiful and we enjoyed the nightly fireworks show seen at the cabin from Dollywood. The pool table was a hit for the kids and it was great having access to a swimming pool in the heat just down the road. Thanks for the great stay!
Abby P.
Séjour de 5 nuits en juillet 2025
Avis vérifié
10/10 – Excellent
Joseph S.
23 févr. 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Birthday getaway
Was very pleased, very clean and beautiful cabin definitely recommend!!
Joseph S.
Séjour de 2 nuits en février 2025
Avis vérifié
10/10 – Excellent
Brittany B.
14 juin 2025
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Very windy roads to get to cabin but you get used to them. We had a couple issues out of anyones control during our stay and the property manager was very helpful amd responsive. Kids loved the bed and the community pool which wasn't far. Very quiet neighborhood and it was super nice to have a driveway off the road.
Brittany B.
Séjour de 7 nuits en juin 2025
Avis vérifié
10/10 – Excellent
Mallory B.
29 nov. 2023
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Beautiful views
The cabin is absolutely beautiful and the views are breath-taking!
Mallory B.
Séjour de 4 nuits en novembre 2023
Avis ancien
10/10 – Excellent
Jon L.
19 déc. 2015
Perfect
The cabin was great! We enjoyed much needed family time! We plan on staying again!
Jon L.
Séjour de 3 nuits en décembre 2015
Avis vérifié
10/10 – Excellent
Jason A.
1 avr. 2020
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Peaceful and quite
Very nice place great communication with owner.
Jason A.
Séjour de 7 nuits en mars 2020
Avis ancien
10/10 – Excellent
JvfOn0Mq8PWQlr+lQ+FlP1IMChUB3yd2+LWsbObJuQZEa6tVxWdgaOvLaIKiQr/xx9Rft53Ru5r+OFxfz809g+NVBeQGw7Qh2v4i J.
10 mai 2013
3 nights away
Beautiful cabin and exactly as described. Plan to return ASAP
JvfOn0Mq8PWQlr+lQ+FlP1IMChUB3yd2+LWsbObJuQZEa6tVxWdgaOvLaIKiQr/xx9Rft53Ru5r+OFxfz809g+NVBeQGw7Qh2v4i J.
VrboOwner a répondu le 13 mai 2020
We give discounts for repeat visitors :)
Avis vérifié
10/10 – Excellent
luKkFt882oDDHGbi1zUsgJFTQqEUtfxzxfWZSIqlOOls79hLWQ81a4S7LxUocbLj l.
24 nov. 2019
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Beautiful
Very quaint, peaceful and well decorated cabin that felt secluded even though there was 1 neighbor.
luKkFt882oDDHGbi1zUsgJFTQqEUtfxzxfWZSIqlOOls79hLWQ81a4S7LxUocbLj l.
Séjour de 5 nuits en novembre 2019
Avis ancien
10/10 – Excellent
Clint & Katie E.
22 août 2016
- great family get away
Cabin was cutely decorated and neat. We enjoyed the pool table, grill, and hot tub. It had just what we needed and allowed us some R&R. We were thrilled to see bears the first day there. My youngest child has been asking when we can go back to that cabin!
Clint & Katie E.
Séjour de 2 nuits en juillet 2016
VrboOwner a répondu le 30 mars 2020
We are thrilled that you enjoyed your stay and the bears paid you a visit and hope to have you guys again soon. Be sure to let us know when you want to return....we give discounts to return guests.
Avis ancien
10/10 – Excellent
Jeni G.
30 mars 2013
great weekend
We loved the cabin and total atmosphere of the location. Out teenage boys enjoyed the loft room and their own balcony. The fireplace made for a very cozy night and loved that it shared the bedroom wall. The cabin was very clean and we would come back again and have already told friends and family about how nice it was.
Jeni G.
VrboOwner a répondu le 30 mars 2020
We would love to have you again in the future. Please tell your friends and family and when you return make sure to let me know that you are a repeat guest and you will receive an extra discount :)
Avis ancien
10/10 – Excellent
sidharth B.
7 mars 2017
Well kept and nice location
To start with the host was accommodating to our request of early check in, even though we made it only on time. The cabin was very clean and secluded. The driveway was large enough for 2 vehicles. This unit is on top of the hill and has amazing views as well. We thoroughly enjoyed our stay for the weekend.
sidharth B.
Séjour de 2 nuits en février 2017
VrboOwner a répondu le 14 mai 2020
We are very glad you enjoyed your stay and hope that you will choose the Cliffside Hideaway in the future. Should you want to come back, make sure to let us know that you are a repeat guest and you will receive an additional discount.
Best wishes!
Tommy & Kelly
Avis ancien
10/10 – Excellent
Jack B.
14 nov. 2013
Great Cabin!
Cabin was exactly as described. Very clean and every thing worked except the ice maker. Towels, etc were of better quality as we have experienced in other cabins in the area. Would definitely recommend this cabin to others. Owners were great to work with. No surprises and internet was extremely fast.
Jack B.
VrboOwner a répondu le 30 mars 2020
Thank you and we are gad that you enjoyed your stay. Remember that if you decide to return we give an extra discount to repeat guests :)
Avis ancien
10/10 – Excellent
Grace C.
12 août 2014
Fantastic Vacation!
We had a wonderful time at Cliffside Hideaway - the cabin was clean, comfortable and the location was perfect. The second evening we saw three little bear cubs come running & tumbling down the mountain side, just feet away from the windows! We enjoyed GSMNP, white-water rafting in Hartford on the Pigeon River, horse-back riding and the Wild Deer Park in Sevierville, exploring Gatlinburg & Pigeon Forge, and of course, Dollywood. We can't wait to come back.
Grace C.
VrboOwner a répondu le 30 mars 2020
We are so glad you enjoyed your stay and even more excited to hear that you had a visit from the bear cubs. We hope to have you again in the future.
Avis ancien
10/10 – Excellent
mark p.
8 juin 2017
Awesome!
This is our second time to stay here. Homeowner is helpful, responsive to emails and will go out of her way to accommodate your needs.
We WILL be back!
Mawk
mark p.
Séjour de 4 nuits en mai 2017
VrboOwner a répondu le 30 mars 2020
Thank you for coming back and staying a second time. We are glad that you enjoyed your stay and hope to have you again when you return the the Smoky Mountains.
Avis ancien
10/10 – Excellent
Victoria S.
12 janv. 2013
Top quality cabin
Cabin was clean, comfortable, and really allowed my family to get away from reality for our time there. We were there for New Year's Eve and we went out on the balcony and could hear everyone from cabins around us shouting Happy New Year to each other in the dark. Was a truly unique, magical time. The view was beautiful both day and night and the skies were so clear we saw a shooting star on the first night while soaking in the hot tub.
Victoria S.
VrboOwner a répondu le 30 mars 2020
We are glad that your visit was memorable and we hope you come visit again!
Avis ancien
10/10 – Excellent
Charles D.
27 avr. 2016
AWESOME Place!!!
We stayed here as a weekend getaway to relax and de-stress and could not have asked for a better place! The cabin (at least for two) was roomy yet cozy and well appointed and furnished. The bed upstairs has an awesome mattress! Everything is maintained and super clean when we arrived. The view from upstairs is pretty awesome. Parking is ample and the kitchen had everything we needed to make a couple amazing meals. We have stayed in several cabins of this size and this is by far our favorite and barring scheduling issues will be our go-to from now on!
Charles D.
VrboOwner a répondu le 30 mars 2020
We are glad you enjoyed the cabin and it met your expectations. We would love to have you return and stay again. Just be sure you let us know you are repeat guests.
Kelly and Tommy
Avis ancien
10/10 – Excellent
21 juill. 2013
Cliffside hideaway vrbo #260976
Beautiful cabin, nice place to stay. Quiet for the most part, other than the raccoons playing on the roof. 5 Stars for the cleaning crew, who found the camera and turned it into the owner, and another 5 stars to the owners for shipping the camera back to us. Should we return to the Smokies, we will definitely stay here again!! Thank You for everything and for going out of your way to return the camera!!!!
VrboOwner a répondu le 30 mars 2020
Thank you for taking the time to respond. We hope that you will come again and remember - repeat guests get a discount. :)
Avis ancien
10/10 – Excellent
nicole d.
2 août 2013
Beautiful Cabin!
Beautiful, well-appointed cabin on the mountainside! Everything you need for a comfortable stay is there. Even though it was summer, we enjoyed the gas fireplace. Our boys loved the pool table and big jetted tub, and the beds were very comfortable.
And the highlight, of course, was that within a half-hour of getting there, we spotted the bear right next door!
Future travelers: follow the directions the homeowners have given you, NOT your phone's GPS :) The other way in to the cabin is very, very rough.
nicole d.
VrboOwner a répondu le 30 mars 2020
Thank you for taking the time to respond. We always try to stress using our driving directions cause we made that trip also...lol. also very glad you were able to see the bear. We hope that you will come again and remember - repeat guests get a discount. :)
Avis ancien
10/10 – Excellent
Julie S.
5 juill. 2017
exceptional place
We loved the cabin. Did not like the road up but am a bit afraid of heights. It was all worth it when we got there. The view is awesome. Had my morning coffee on the upper deck. Was hoping to see a bear or two but none were there when we were. We chose to just stay in the cabin and grill for our anniversary. It was just so peaceful. Sitting in the hot tub in the morning and night was also super nice. We would for sure rent this cabin again if coming back to the area. Thank you for sharing your home with us.
Dan & Julie
Julie S.
Séjour de 2 nuits en juin 2017
VrboOwner a répondu le 30 mars 2020
Dan & Julie, We are glad that you made new Anniversary memories at the cabin. Should you guys decide to return, let me know that you are a repeat guest and er eill give you n extra 10% off the nightly rental rate....
Congratulations on the Anniversary and hope to have you back soon.
Kelly & Tommy
Avis ancien
10/10 – Excellent
Amy S.
16 juin 2017
Cabin in the Clouds
From the time we pulled up into the driveway the cabin was breath taking. Once inside it only got better. Home away from home. Everything you will need is provided. The cabin was very clean & beautifully decorated. The view alone is worth renting this cabin. In the morning you feel like you are in a cloud. The peacefulness & sense of calm you get rocking on the porch & taking in the scenary to me is priceless. The cabin is so close to everything. Try the BBQ place at the bottom of the hill great food & cool décor fun was had not just by the kids but us adults too. Kelly & Tommy are fantastic to work with & super friendly. The whole family can't wait to enjoy the cabin in the clouds again. We will surely return on our next adventure to the Smokey Mountains. :)
Amy S.
VrboOwner a répondu le 30 mars 2020
Fantastic. We are so glad that your family had a wonderful experience. We do give repeat guests a discount so make sure you let us know the next time you wish to return!
We hope you have you return again soon!
Kelly & Tommy
Avis ancien
10/10 – Excellent
Dennis F.
17 oct. 2013
Great Place for Family
We stayed October 6-11 and intended on touring Smoky Mountain park several days but just drove through because of the gov't shutdown. The cabin is fabulous with all the comforts of home plus whirlpools, which we do not have at our house. Our girls ages 12 and 13 loved the outside whirlpool along with the one located upstairs after spending our days touring the area. The kids played several rounds of pool. The beds are very comfortable especially after a tiring day of touring. Everything but the food is furnished and is more like a lodge than a cabin. We took advantage of the washer and dryer as we did not have to pack extra clothing for our trip. The cabin is located in a great location and only about 10-15 minutes from most attractions. Unfortunately we did not see any bears but did hear the raccoon's each night playing on the roof. The views of the valley below are amazing especially with the sunsets.
Dennis F.
VrboOwner a répondu le 30 mars 2020
We are so glad that you enjoyed your stay. We hope that you will tell your friends and family and return another time.We are sorry that the government shut down put a damper on the mountains though...they just reopened today...
Avis vérifié
4/10 – Médiocre
tara r.
11 juill. 2022
Points forts : Arrivée
Points faibles : Propreté, communication, emplacement et exactitude de l’annonce.
Save Yourself The Hassle and Book Elsewhere
My family was very excited to spend the past week exploring TN. We were in town for a baseball tournament and our entire team thought it would be fun to rent cabins near each other. We chose this particular cabin because the sleeping configuration would work well for our family.
After an 8 hour drive, we arrived to the cabin. I went to pull the Queen sleeper sofa out to get it ready for my son. As I pulled it out, food, crayons and trash fell out. Then as I examined it closer the sheets and mattress were covered in urine. The urine went all the way through the bedding down to the sofa springs. I called the contact number on the booking and spoke with the host. She first suggested we cover the pee soak mattress with new sheets. I couldn’t believe that was suggested as a fix. I declined. She then said she ordered a replacement but it wouldn’t arrive until the end of our stay. She had an air bed sent over. Halfway through the night, it deflated. It would only hold air for a few hours before needing to be refilled. It was super uncomfortable and disruptive.
As if that wasn’t enough… literally all the bedding on the other beds were stained and had hair on them. We were so tired at that point that we stripped the beds and put them in the wash ourselves to ensure they were in fact sanitized. The washer sounds like something is broken. Very noisy. The biggest issue was the dryer. It never got warm and just seemed to blow room temp air. It took 4 dryer cycles to dry the sheets. We did call about the dryer as well and were told we had it on the wrong setting. That wasn’t the case as it never fully warmed up to a normal dry cycle. We counted on having a working washer/dryer as we needed to wash baseball clothes daily. We ended up having to use a friends washer/dryer.
Overall, it was very clear this cabin was not maintained properly. The host seemed hassled to deal with any of it (even stating she was on vacation). I guess it didn’t occur to her we were also on one. The inches of dust hanging from the ceiling fans…. mold/mildew covering the air vents … dirty bedding… dirty floors… it was just disgusting. Our friends that rented nearby for similar prices had much cleaner spaces. They were shocked at the condition of this place.
To top it off… the view that is advertised in the pics is now blocked by new construction. You will hear that construction around the clock… so there is no peaceful cabin vibe.
We ended up leaving 2 days early.
tara r.
Séjour de 7 nuits en juillet 2022
VrboOwner a répondu le 12 juill. 2022
I will start my response to Tara's review by pointing out that our cabin is rated 4.9 stars with 160 reviews on VRBO. We've rented it since 2017 and established a reputation for quality and cleanliness over those years.
When something at the cabin is not up to our guest’s expectations or our standards, we act quickly to correct the issue. When Tara arrived and found a sleeper sofa mattress that appeared to be wet and unsanitary, she reached out to us and we responded promptly, as we always do.
However, it was a Saturday evening on Fourth of July weekend, and there weren't many options for getting a replacement mattress immediately. We suggested an air mattress as the best short-term fix. Never once did we suggest that they sleep on a wet mattress.
Our property manager, on a Saturday night of a holiday weekend, went to the store and bought a new air mattress, new sheets, new pillows and delivered it to Tara. In the meantime, we called local furniture stores to locate a new mattress. We ended up ordering a replacement on Amazon that night.
In the morning, they complained about the air mattress deflating during the night. This was a brand-new air mattress. We can only assume that it was inflated incorrectly or wasn't sealed properly.
We spent several more hours calling local stores trying to find a replacement mattress for Tara. We couldn’t locate one and resolved that we would have to wait for the Amazon delivery.
Tara’s husband then called to complain about the dryer. We have many guests, and this was the first complaint we received about the dryer. He didn’t tell us they tried to dry all the sheets in the cabin plus their own clothes all at once. When we checked back in later in the day to see how they were doing, they failed to respond.
The replacement mattress arrived on Wednesday and was set up immediately. We offered a refund for the inconvenience of not having a mattress for their full stay.
If they had an issue with the cleanliness of the cabin, they never said so until they left abruptly. They left a mess when they departed.
Overall, it’s clear that Tara and her family are the type of people who like to complain. However, we went above and beyond to address their many complaints.
To anyone considering Cliffside Hideaway for your travel plans, please know that we are committed to delivering the best possible experience. It is what we have been doing for five years and what we continue to do for every guest, including Tara and her family.
Avis vérifié
10/10 – Excellent
Erin T.
24 août 2022
Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
New Place New Memories
Our family loved Cliffside Hideaway! Great location, easy to get to National Park, Pigeon Forge and Gatlinburg!
Erin T.
Séjour de 6 nuits en août 2022
À propos de l’hôte
Hôte : Christa Laureano
Welcome to our cabin. We want your stay to be the best and insure that you will want to return to Cliffside Hideaway. We hope that you will post a review on our site and tell us about your stay and we hope that you were able to make new memories during your visit. We are blessed to call this BEAUTIFUL cabin our second home and would love to share it with you. We look forward to seeing you again....Christa & Jonathon
Voici pourquoi l’hôte a choisi cet hébergement
Besides the fact that we love it, we enjoy the beautiful Smoky Mountains, Dollywood in Pigeon Forge, Cades Cove in the Townsend area, Roaring Fork in Gatlinburg, the Exotic Petting Zoo on Hwy 411 in Sevierville, Horseback Riding at 4 Seasons Stables, the Trail of Tears show in Cherokee NC, variety of miniature golf courses, and the hiking and waterfalls. And last but not least, the amazing colors of the leaf changing in October is beyond description.
Langue(s) :
Anglais
Hôte de choix
Nos hôtes de choix offrent des expériences hors pair aux vacanciers.