ヘイルカイ - TVNC＃1290

Aloha Andrew, We are so happy to hear you found Hale Kai to be an amazing beachfront home! We could not agree more about the great value, not many beachfront homes on Kauai like this. We look forward to hosting you one day in the future. Mahalo! Garden Island Rentals

Aloha Dawn, We are happy you had a true vacation experience with everything provided at Hale Kai! We look forward to hosting you again in the future. Mahalo!

Aloha Nazneen, We are happy to here you found Hale Kai to be in the perfect location and that it is comfortably furnished. We look forward to hosting you again in the future! Mahalo, Garden Island Rentals

Aloha Heidi, We are happy to hear you found Hale Kai to be a fabulous location literally steps away from Baby Beach. Baby Beach was named as such by locals long ago as it is a shallow area protected by an outer reef and yes there are rocks on the bottom surface once you get out into the water a bit. Perfect for babies and one of the safest beaches on island. It is not meant to be a swimming beach like Poipu Beach, Sheraton Beach or Lawai Bay which are all less than a few minutes away by car. We look forward to hosting you again if you return! Mahalo, Garden Island Rentals

Aloha Janeane, We are honored you and your family chose us to host you on your stay in sunny Poipu! It was an absolute pleasure meeting you guys, and we look forward to hosting you at our two awesome sister properties next year! Mahalo! Garden Island Rentals

Aloha Marilyn, We are happy to hear you found Hale Kai to be as described and well appointed! We will look into adding more beach items. We look forward to hosting you again when you return to Poipu! Mahalo. Garden Island Rentals

Aloha Milton, We are happy to hear you found Hale Kai to be perfect and thanks for posting your review. We look forward to hosting you again one day in the future! Mahalo, Garden Island Rentals

Aloha Todd, We are happy to hear you had an outstanding stay at Hale Kai. We look forward to hosting you again in the future. Mahalo! Garden Island Rentals

Aloha Jill, Thank you for your wonderful feedback about our Hale Kai property! Baby Beach definitely lives up to it's name, it is one of the best beaches on island for people with kids, which makes this property a great family trip destination. As you said, it is perfectly located by the beach, shopping, and dining so it can't get much better than this! We hope to host you and your family here again soon! Mahalo, Garden Island Rentals

Aloha Suzi, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the spectacular views, proximity to the water, and the amenities we offer, such as the long lanai and beach gear. It's great to know that the resident chickens added a unique charm to your stay. We sincerely apologize for the issues you encountered during your visit. We understand the inconvenience caused by the limited number of beach towels. Based on your feedback, we are reassessing our policy to better accommodate our guests' needs, especially for those who have active schedules with multiple water-related activities. Regarding the bites you experienced, we take such matters very seriously. Over the years mosquitoes have been the number one culprit to this problem reported by our guests and not bed bugs. We sent in a professional extermination subcontractor after your feedback to verify if bedbugs were present in the home and they were not. Our team has taken all proactive measures we can in having bed bug protectors on every mattress and always checking for signs of bed bugs between each linen change. Hawaii is a very tropical environment and over the years we have learned to proactively use pest control solutions to help mitigate the impact to our guests. It seems no matter what proactive measures are taken, bugs/insects find their way into or around our properties in the Poipu area near the Ocean. We apologize again for the bites you experienced and for future guests we advise you to always have your mosquito/bug spray handy when outdoors, especially during the evening or night. We apologize for the oversight regarding the mid-stay cleaning service and not responding back to you. This is not reflective of our usual standards of communication and service. We are reviewing our processes to ensure better responsiveness in the future on mid stay cleanings. We advise guests to give us as much notice as possible in order to coordinate with our cleaning subcontractors and usually do not offer this service unless a guest is staying 14 nights or longer on property. Thank you again for your feedback and we look forward to using it to improve the overall guest experience of future guests. Mahalo, Garden Island Rentals