Upon our late arrival, due to our 6 hours flight delay, we were informed by the contact person, over the phone, that our unit is scheduled for a patio doors replacement (entire wall) for the following morning, i advised the property manager not to send anyone since we do not wish to be disturbed with any type of work during our stay, he told us he will speak to us on Monday. The following Monday afternoon around 2pm, we were shocked to see strangers working in our living room, the patio doors has been removed, debris over the entire living room, our personal stuff moved, the smell of chemicals/solvents in the entire unit, our vacation rental became a construction zone, we were invaded by strangers.
I immediatly called the property manager telling him he had no right to send those workers, he's reply: "you agreed the work can be done on Monday, and those are the orders he received from the property owner". and if I have a problem,I should call the owner (in Germany).
He told us that he can switch us to another unit, I asked him why wouldn't he give us the other unit in the first place? his reply was: " I waited for you and when I saw you are not arriving, I left".
I asked him, why would he rent us a vacation unit knowing weeks in advance of the schadualed work? his reply was: " it must be completed by the end of the month".
When trying to communicate with him he was extremely rude, calling me a liar, and told us he doesn't have the time, to speak with us.
We had to pack all of our suitcases, all of our groceries from the fridge, we asked for help to take it to the alternative unit, while he was chatting by the pool with the bartender, it was 105 Fernheit that day, I am 58 years old, and my wife 54. Not in best of health, I wasn't feeling well, and my wife was in tears.
The new unit, had a poorly working A/C later I climbed to look at it, it was completely plugged with dirt. I called the manager, showed him the problem, he told me it is cleaned every 2 months " I told him since we are in an unpaved dirt road, and next to a construction project, it should be serviced more frequently. When taking a shower, the shower didn't drain properly, it was ponding water, it took about 15-20 minutes for the water to drain, very poor water pressure in the shower head. window handle next to the toilet, broken, we couldn't operate it, part of the curtains in the living room were torn.
The patio doors replacement project took them 3 days to complete !.