La cabaña Lazy Squirrel

We are very glad you enjoyed your stay! come back to see us when you can!

Thank you for your business! Please come back to see us when you can!

This was an embarrassing, unfortunate, incident. My cleaning team did not clean this cabin, even though I had assigned it a priority to be cleaned. They are no longer working here. The guests checked in late in the evening and sent me one text about the cabin. I did not see the text until the next morning. The guests did not call me (several phone numbers are listed in their reservation and in the cabin info book), nor did the guests come down to the ranch HQ, a short distance away, to find someone to help them. Despite being unhappy with the cabin, the guests chose to spend the night in the cabin anyway, and then filed a public complaint afterwards. Had I known about the issue, I would have come and cleaned the cabin myself, and I would have offered the guests one of our more upscale cabins at no charge. The guests were not charged for their stay, and I also offered them a complimentary stay at a future date. We made a mistake, but we have taken action to correct it. The positive revues we have received over the years are an overwhelming testimony to our good customer service.