Place was clean (except balcony which was a mess). Limited kitchen basics, no salt or pepper, no kettle, paper towels. Terrible pillows in master bedroom, 2 very flat and sad pillows. Door is very difficult to unlock & lock. Check in process was terrible. We were given instructions to go to a property management place in town to get keys. No one there when we arrived, Saturday afternoon about 4pm which is check in time. Called the phone number on the door multiple times, you get a french vmail, left a message, nothing. Finally called owner, who then called this "concierge guy" who then sends a text to us with instructions for the lock box outside of business. We spent 30 minutes trying to speak with someone. None of this information was in the arrival instructions. If they had let us know about the lock box no problem. We passed this business numerous times during our stay, never any staff there. So to tell people to go meet with them to get keys and no other instructions wastes guests time and leaves a bad impression of the place right from the start. We only had 1 set of keys, owners were aware we were travelling with friends, 1 set of keys for 5 adults. Getting a second set of keys was a big deal again, owner told us we should have told them before we arrived. We have stayed at many places owners usually provide extra keys within unit for guests and clear check in instructions. Place was decent, and nice view from balcony. However, would not recommend .