湖畔のプロパティ、サウナ、プライベートドック、ボート、インターネット、ビーチまで300ft

Sergey, your rating is very unfair , the house was everything that you expected to be. I list it in my listing that I don't provide linens, blankets and towels, you should not book my house if it was so important to you or you could ask it before booking. What do you mean cold first night? There is central heat and ac in the house and no limit to raise or lower temperature in addition there is gas fireplace and stand on heaters, the temperature in the house was 74-76 degree. If you mean cold outside, sorry I don't control the weather and outside temperature. I contacted you couple of times thru your stay and you said that you like everything and asked me if you can check out late on Sunday. I allowed you to stay until 5pm for free. In addition I didn't claim damage deposit for broken TV. Good luck, I wish I never have renters like you again.

I am glad you enjoyed your vacation You are welcome to come again and thank you for taking good care of our house.

Dear David , For safety reason community checks water quality in the lake daily. Unfortunately they found E-Coli bacteria in the lake and closed the beach for 4 days. It happens very rare, it didn't happen last year , and this year it happens only once when you were there. Sorry it spoiled your vacation , but it is something that is not in my control. BTW , there are other lake and 3 other beaches and 3 pools in community were open and available for use. I am glad you liked the house and everything else. Lola

Thank you ! You are always welcome. Lola

Dear Joe it was a pleasure to host you . I look forward to have you stay with us again! Thank you, Lola

Thank you, come again.

I don't know what was the real reason for such bad untrue review. I was more than nice to this renters, I liked them. I allowed them early check-in and very late checkout. They stayed in the house for 3 nights only. I personally prepared the house and met them . They were very happy with everything in the house. They told me that they love the house. The tenant claims that A/C didn't work, not true. Two days prior the rental I had technician replace my old thermostats with new NEST thermostats. Everything was working fine until they broke it. I don't trust cleaners and always clean my house myself and bathrooms was very clean. The urine smell in the bathroom is possible because they had little kids in the house. Yes, I reimbursed my tenant $45 for non-working A/C(even the temperature outside was less than 70 degree), I didn't know at that time than they broke it And the last, is the security deposit. The security deposit is held by Homeaway, I don't have access to it. The Homeaway releases it as scheduled. But when my tenant contacted me asking about security deposit I asked the Homeaway to release it immediately and they did. According to Homeaway she received the security deposit on Sep1,2018.In 10 days after the rental dates. Best, Lola