Villa Carvi Ibiza - Five Bedroom Villa, Sleeps 12

We stayed at the same villa last year and were so impressed with it and location is great which is why we returned this year, however we were very disappointed this year.

When we arrived at the Villa we didn't think it had been cleaned to a particularly high standard which we weren't too fussed about as we don't spend a lot of time in the actual villa, however, the outdoor area was also particularly untidy. We found a number of balloon canisters on the pathway and a used condom. We also found a number of large earrings in the pool which did not belong to us and by the end of the week, some things we had used in the pool had turned green. There was also broken glass on the grass which a member of the group cut their foot on.

The Wi-fi didn't work all week, even though we raised it with a member of the Ibiza Hire team who said someone would be out to sort it which meant that some people needed to pay for extra 4G on their phones.

There were only 8 towels in the Villa when 9 people were listed on the group booking to be staying.

The air-con in one of the bedrooms didn't work properly, and as we had to pay extra for this it was particularly frustrating.

The shower didn't work (this was fixed whilst we were out there).

And finally, a number of people kept turning up to the villa unannounced whilst we staying there which made us question the privacy and security of the Villa which is one of the main reasons we pay extra to stay in a Villa as opposed to a hotel. People came to feed the tortoises 2 or 3 times which we didn't mind at all. A man from the Ibiza hire team turned up to do his washing when he thought the group were out, but one member of the group was in. And finally someone turned up to clean the pool on our last day which meant we couldn't use the pool for over an hour on our last day which was to say the least very frustrating.

I tried to raise these points in an email to the owner, but did not receive a response and as a result, unfortunately we will not be staying at this villa again.