Preciosa casa de campo de 4 * en una zona rural tranquila pero cerca de Henley-on-Thames & Marlow

Thank you, we really hope to welcome you again soon!

Thank you so much! You are welcome back anytime...

Hello Elizabeth, thank you for your feed-back - much appreciated. It was a pleasure to have you and I am happy you enjoyed your stay. I am sorry to hear you found our bed a bit hard - all our mattresses are pretty new and good quality; as you know, the firmness of one's mattress is very subjective, and we try to strike a happy medium! Thank you again and I hope to welcome you again soon.

Dear Pamela, Thank you for your feedback and we are pleased you enjoyed your stay at Old Rose Cottage, Turville is such a wonderful place. We are sorry to hear that you found it difficult to use the heating controls, there are instruction manuals provided which previous guests found helpful. The property manager is readily available to assist our guests, although as you didn’t reach to them, we were unaware you needed help with the heating. The kitchen equipment is assessed by an AA inspector which exceeds their recommendations, again a quick message to the property manager for anything you needed would have enabled us to assist. We will ensure we remind guests to contact us if they need any help, and hope that we can welcome you again in the future.

Thank you so much! It was a pleasure to host your family and I hope to welcome you again soon

Thank you!!

Hello Margaret, It's been a pleasure to have you at the cottage and thank you for taking the time to give us your feed-back. I am sorry you found our sitting room not as comfortable as you expected; we have a cosy sofa, tub chairs to sit by the fireplace, plus tv, side tables and lamps and we have put great effort in making the living room nice and cosy. I wish you were a bit more specific about this, so to help us improve - and I sincerely hope you will visit us again soon.

Thank you so much Martin! We hope to welcome you again soon.

It's always a great pleasure to welcome returning customers, there's no better feed-back than this, so thank you so much for coming back! We are sorry the bed was not as confortable for you: all mattresses are fairly new as a matter of fact, and high quality - and the problem has not been reported before. As you suggest, mattress firmness is a matter of subjective taste though, and I hope it wasn't too much of an inconvenience. I am sorry about the router 'mistery' too - nobody has ever asked to plug in directly in the router, and never knew it could be a problem. We are always on hand to help and can easily be reached via phone or email, all you have to do is ask! The router is indeed in the cottage, we just keep it locked away....

Thanks Jan, you are welcome back any time!

Hello John, thank you for your kind feed back, much appreciated. We are happy you found the cottage warm and comfortable. I apologize if one of the hob burner didn't work, I was alerted to the problem but could not fix it before your arrival: as you still had 3 burners working I thought you'd rather not be disturbed by tradesmen during your stay! The TV should be working reasonably - sometimes signal is disturbed if it gets windy thought; I wish you had told me and I could have rectified that for you. There is wi-fi in the cottage, which works very well. The peace, the remoteness and the possibility of watching the stars are actually the reasons why our guests keep coming back to Turville (that, and the fact that we are 20 min away from Oxford and less than 1 hr from west London!) although I understand it may not be for every one....

Thank you Wendy, it's been a pleasure to have you in Turville.

Dear Carol, We would kindly refer you to the email below, sent the same day you contacted us after your stay at the property. As you never contacted us during your stay and never aknowledged our response, you gave us no opportunity to remedy matters. We always do our utmost to provide a prompt and effective remedy to issues which guests bring to our attention during their stay. We are very proud of our 4* AA rating which we feel is rightly deserved and make every effort we can to ensure that our guests enjoy their stay in this unique location. Friends and family are also regular visitors who ensure that everything in the property rightly fits with our aim to provide a home from home experience. The cottage is over 400 years old, grade II* listed and so the rooms are smaller, floors and timber framed walls are not flat and level unlike modern homes, which is part of the unique character of the property as is the truly quaint village where the house is located. Kind regards, Kate – Proprietor Old Rose Cottage Our email sent on 11th July 2018 Dear Carol, Thank you for your email and we are so sorry to hear that the cottage did not meet with your expectations. It is always difficult to deal with issues when they are brought to our attention after guests leave, when we no longer have an opportunity to address things. Any further details you can provide about the smell you mention would be helpful as the carpets and furnishings were professionally cleaned only last month. We have noted your comment about the comfort of the sitting room, although with limited space it is a compromise as it won’t accommodate traditional lounge furniture. The cottage has been receiving guests for over fifteen years with many repeat satisfied visitors, so it is a shame that on this occasion you were unhappy. We do value your feedback as every guest will have a different perspective and will look into any changes we can make. Kind regards, Francesca Property Manager at Old Rose Cottage