The balcony was great - it's huge and we could all hang out there and have a nice morning and evening. The lighting in the kitchen and family room is awful - we couldn't even see our cards so had to improvise to play a card game at the kitchen table. There are no extras of anything - blankets, sheets, etc. The beds were not comfortable (only one person of the four of us said it was "OK"). The small door from the master bedroom didn't work; the larger door worked, but the shades were broken and left down, so we couldn't use any door in the master bedroom. We have always stayed in a unit that was owned by someone other than the property managers and I would definitely go back to that next time. This had more of a hotel-ish feel than our normal Portofino stay. I would go back and stay here, but I would definitely look into other properties first.