El techo en los Apartamentos Mar

Dear Rembert, Thank you for your review. We are pleased that you enjoyed the stunning sea view and the view of Mount Etna. Regarding the kitchen equipment, we are sorry to hear that you could not find a pair of scissors or a bottle opener. Occasionally, items may be damaged or misplaced by previous guests. Had you informed us during your stay, we would have brought replacements within about 5 minutes. Unfortunately, we did not receive any message about this issue during your stay, just now with a review. The same applies to the shower. If there had been any problem with the water pressure, we would have been happy to check it immediately. We regularly verify the apartment and have not found any issues with the water flow. We are also unsure about the reference to rust, as the shower is tiled and does not contain rusty metal surfaces. We always encourage guests to contact us during their stay so that any concern can be resolved right away. This is especially important for longer stays, where small issues can usually be fixed quickly and easily. While we respect every opinion, we were genuinely surprised by this review, as it is very different from the feedback we usually receive and from the consistently high ratings awarded by our guests. Kind regards, Giuseppe & Team