トロピカルエスケープ

Thank you for your kind words. We hope to host you again!

Hi Dawn, We are really happy you enjoyed your stay with us. We cannot wait to have you as our return guest. Kind regards! Orlando Short Term

Thank you for your feedback. We're glad communication was smooth, though we're sorry some parts of the stay didn’t meet expectations. While a few issues were reported, others weren’t mentioned during the stay—otherwise, we would have addressed them promptly. The hot tub requires advance notice, and the late checkout fee helps manage our cleaning schedule. We appreciate your input and are working on improvements.

Thank you for your feedback. I'm truly sorry if anything about your stay did not meet your expectations. I strive to provide a great experience for all my guests. Regarding the pricing confusion, I understand that there was some misunderstanding, but VRBO did confirm that all charges were made by the host as per their standard process. As for the pool heat, it was not requested in advance, and unfortunately, last-minute requests can be difficult to accommodate. Additionally, when I kindly asked for pictures of any cleanliness concerns, you chose not to provide them, which made it difficult for me to address the issue properly. I always aim to resolve guest concerns as efficiently as possible when given the opportunity. I appreciate your stay and wish you all the best in your future travels!

Thank you for your feedback. I'm truly sorry to hear that your experience didn't meet your expectations. I only wish you had reached out during your stay to share your concerns—we would have done our best to address them immediately and make your visit more comfortable. Regarding the listing details, we do make it clear that there are additional charges for pool heating and BBQ use, as is common with vacation rentals. This information is included to ensure transparency and to allow guests to choose the amenities they want to use.

Thank you for taking the time to share your feedback regarding your recent stay .We sincerely apologize that your experience did not meet your expectations, and we are truly sorry to hear about the issues you encountered with cleanliness, furniture safety, and maintenance. We also regret that your mother-in-law experienced falls during your stay. We want to clarify that upon receiving your reports, we did dispatch a team to address the issues you highlighted. We also offered you the option of an early check-out should you have wished to vacate the property, but you chose to complete your stay. We take all guest feedback very seriously, and we are committed to providing a comfortable and enjoyable experience for all our guests. We are actively reviewing your comments and will be implementing measures to prevent similar situations from occurring in the future. This includes a thorough re-evaluation of our cleaning protocols, a comprehensive inspection and replacement of any damaged furniture, and addressing all noted maintenance issues. We will also review our communication procedures to ensure better follow-through on service requests.