Panama City Beach House 11BR 6 BA Slps 35 Abierto 9 / 7-28 Edades 18-25 y Mascotas OK

Thank you for your very nice review about your vacation experience. We are happy to hear that you thought our property was great and you enjoyed the view especially the subsets. We received your email about how much you enjoyed it and look forward to hosting you again next year.

Thank you Sir for your amazing review! We are so glad you enjoyed your stay in our beach house. We invite others to share your positive experience basred on your comments about the location and the size of the house with plenty of room to spread out. We are looking forward to your family's return visit in 2027 as we discussed!

Thank you very much for your positive review. We are thrilled to hear that you enjoyed your stay. It is very tempting for children to press buttons on the Hot Tub control panel causing it not to heat properly. It was an easy fix to provide you with the instructions to reset it to heat properly. It was my pleasure working with you and invite you to come back again next year!

We normally would not respond like this, However, this review is very unfair and false! First it is false that the only way to contact us is by email. We provided our ECDI customer Service number in your check in instructions that you could have and should have called on Saturday to report any issues. Second it is false that the washer was broken! We sent our maintenance man who filed this report: There are 2 washers both are working. This may have been a user error. I messed with the dials after unplugging and letting it power cycle for a min. I did a full wash, rinse and drain cycle and it worked properly Third it is false that the hot tub was not working. It was professionally serviced by Tropical Spas and Pools and was working perfectly on Saturday morning the day you checked in. We have their pool service report with photos showing that it was serviced and circulating. Someone from your group possibly children had pressed buttons and put the unit into EC economy mode. When in that mode it will not work properly. We sent one of our maintenace men and he reset it to ST standard mode. Then once again someone in your group set it to other than ST mode and when you called again we gave you the instructions to reset it to ST mode. Fourth it is false there was only one frying pan. There were other frying pans in the house that apparently you were not able to find but our housekeepers found them after you left. When you called to report this we offered to bring you new pans and you replied that you did not want them since you had already bought one. However we sent to you a new full set anyway. Fifth false statement about the grill, The grill was cleaned prior to your arrival. Your final confirmation contained these instructions that apply to the grill as well: All dishware, glassware, kitchenware and/or utensils including all items stored in kitchen cabinets should be washed to your personal sanitation standards before using as recommended by the Florida Department of Business and Professional Regulations You say in this review It took us 2 1/2 hours to clean the grill. If you spent that time cleaning it to your personal satisfaction then why didn't you use it? Also you failed to mention that we brought you a brand new grill under my direction. In summary the amenities described were there and working. We are disputing this review..

Thank you for your very nice review. It was my pleasure working with you and I am thrilled to hear that the Surf Drive Beach House was a perfect match for your large family vacation! I appreciate you and rated you as a 5 Star customer on your Vrbo account. Please come back and stay with us again!

Thank you for the lovely review! We’re so glad you enjoyed the space, views, and quiet beachfront setting—and happy we could help during the storm. We’d love to host you again!

Thank you Emily we really appreciate our wonderful review and are so glad you and your group had a great vacation! Please come back again!

Thank you Andrew for your nice comments about the house and working with us. I was glad that we were able to provide you last minute accommodations because the other house that you rented from another company was extremely dirty and disappointing for your family. We would love to have you come back and stay with us again! Your wife indicated she would like to come next year for Thanksgiving if you do want to come this house books up very early so please make your reservation with us soon thank you.

Thank you Wes we really appreciate your review and so happy that you enjoyed The Surf Drive Beach house for your groups' vacation! Please come back and stay with us again next year.

Thank you Drew for your 5 Star Review! We appreciate your business and glad you thought the house was great!

We addressed these concerns prompt;ly when reported. The pictures posted were of the 1 cabinet drawer off its track in a small dresser in  bedroom closet that was easily repaired. The second picture was our maintenance men who repaired the  broken foundation on the same day the guests checked in. It was not repaired by the guests who temporarily used a pot for support until our maintenance arrived. There was one small obscure spot of graffiti on the wall that was magnified in the picture posted. Two small barrel chairs with minor wear in the vinyl material  were replaced after the guests checked out. The rear of  the house had some beach toys, beach umbrellas, skim boards and floats that were left behind by prior guests. We routinely remove items not usable each week but there was no trash around the property. There was no mold in or on the hot tub. The hot tub is professionally serviced by Tropical Spas and Pools twice each week.. It is drained, cleaned and refilled before new guests check in. During  their second mid week visit it is cleaned appropriately and proper chemicals added.  The guests requested housekeeping to come the next day after they checked in to clean some residue on the edge of the hot tub due to guests using spray suntan lotion and then getting into the ocean bringing algae into the hot tub. There are 2 washers and 2  dryers in the laundry room. The one that did not spin would have been repaired by our maintenance man while the guests were there but they told him it was not needed and to wait until after they checked out. The dishwasher was checked and working properly but the guests overloaded it with very dirty dishes which caused the problem they experienced. Two upstairs sliding glass doors would not lock and the maintenance technician told them the locks needed replacement. The guests had the upstairs AC temperature set to 65 degrees and were leaving the 3 upstairs bedrooms sliding glass doors partially open causing the AC to be overworked and froze up the coils. When the ice melted onto the floor a very small drip came through the dining room ceiling.  The minor spot in the ceiling was repaired when these guests checked out. 

Thank you for sharing your feedback. We’re glad you enjoyed the location, views, and on-site amenities, and we appreciate your comments regarding the condition of the home. It has been shared with our team for review and improvement.

Thank you Raymond I am glad you enjoyed your Thanksgiving family Surf in the Surf Drive beach house. We appreciate your comments and your five star review it was our pleasure working with you and taking care of those minor items I’ve already sent you a link to book again for next year. Please do come back and stay with us again!