When we booked this basic property we did all that was required of us, with a huge upfront cost that oddly I am not permitted to specify under this review, plus a substantial bond which we were not informed about until after we indicated a wish to book the property. Shortly after our arrival ( 17:30 hours), we found there was no hand soap left, and only a few drops of dish washing detergent, after I decided to wash all the glasses, plates and cutlery when we discovered food remnants, and grease on plates and utensils- there is no dishwasher. There were only 3 rolls of toilet paper which is barely adequate for a family of 5. The accommodation is a 15 minute drive from Takaka, so we were reluctant to get back into the car and drive to the supermarket to purchase these items. I called Shona Rentals, (1800 hours) but there was no answer, so I left a message. After one hour having received no response I sent a text message, (1918 hours) but when there was no response we decided we would need to purchase the items from Takaka. At about 1949 hours, I received a call from Rus- on behalf of Shona saying she had staff off sick to explain the situation. Problem was his manner was unhelpful. He kept reminding me that he was busy dealing with his other business, (which we now know to be the Pohara Dairy) and that he would need to drop the items off after 2130 hours. It was patronising and in your face stuff, verging on rudeness- he was so obviously not sorry. He kept talking to other people during our conversation, cutting me off as I spoke, saying he had a line of 10 people deep. I questioned why he had bothered to call in the first place if he could not premise the call in a genuine fashion. But he just did not get it. Significantly, the accommodation has an ant problem. There were ants on the bathroom vanity and on the morning of our departure they were crawling all over the benches, and on our food. It is totally unacceptable to be renting out accommodation when there is clearly an issue with ants- it was obvious that this was known to the owners because in the bathroom there were numerous ant carcasses that suggested some earlier intervention. Despite the reasons for booking this bach, which was to celebrate a family birthday, the memory of our stay will be completely marred by events that were entirely avoidable. We have a place in the Marlborough Sounds but thought a weekend at Golden Bay might on this occasion be a fun thing to do.