A Dreamy Coastal Retreat At Cinnamon Shore South+Many Beautiful Amenities

Thank you so much for sharing this so graciously, and for your continued loyalty to Cinnamon Shore. We are truly sorry for what you and your family experienced during those first two nights. A soaking wet bunk mattress, a ceiling leak that saturated the floor, two non-functioning ice makers, and an AC that wouldn't cool downstairs is an incredibly difficult situation made worse by three maintenance visits that offered no real solutions. You deserved immediate, decisive action and we fell far short of that. We are so glad Taylor, Misty, Reagan, and the rest of the team were able to get your family moved to 725 Coastline and that the remainder of your stay was everything it should have been. They clearly went above and beyond and we will make sure they know how much your kind words mean. We will be reviewing your reservation and ensuring the billing is corrected to reflect the shorted night, the golf carts, and the disruption to your first two nights. You have been more than patient and kind throughout all of this, and that does not go unnoticed. We look forward to welcoming your family of 12 back to Cinnamon Shore for many more vacations to come.