Experience the ultimate waterfront escape on our stunning Three Buoys Houseboat

First and foremost, this guest knew exactly what she was booking. Our listing is detailed, accurate, and supported by numerous photos. At no time was it altered to mislead anyone—her accusation to the contrary is a blatant falsehood. Regarding her claim about the toilet: the bathroom door is located in a hallway directly across from one of the bedrooms, which is separated by a privacy curtain. The way she describes it—implying the toilet is inside the bedroom—is entirely untrue. Her statement about sewage in the lower room is also impossible. The holding tank is located at the back of the boat, nowhere near the lower room, which sits mid-ship. In all the time we have operated this rental, no guest has ever made such a claim. As for spiders, our listing clearly notes the possibility of insects as part of a marina environment. We take proactive measures, including thorough same-day cleaning and vacuuming before every check-in, as well as ultrasonic spider deterrent devices placed in each room. Yes, the power did go out, which can happen on docked boats, particularly in windy or stormy weather. However, she did not notify us when it happened—only the following day. Had she contacted us immediately, we could have resolved it within seconds by reconnecting the shore power at the dock. (We have since zip-tied the connection to prevent this from recurring.) Regarding the refund, we agreed to it and have been waiting for VRBO’s instructions. I assumed VRBO would process the refund and adjust it against our next booking, but I am still awaiting confirmation. I was reluctant to refund a guest who simply chose to leave early, particularly when the issue was both minor and easily corrected had she communicated in a timely manner. Finally, her accusations of lying are entirely unfounded. I consider these statements defamatory, and I will be consulting legal counsel on this matter.