Terrible experience. When we arrived, the house had a strong gaseous odor, the bedding was stained, and there was no internet. We could have overlooked the bedding and internet issues, but the smell was so overwhelming it gave us both headaches and nausea. We immediately contacted the property management company, who said they could send someone but couldn't provide a timeframe. Because it was late and we felt unsafe staying, we contacted support for assistance. After they became involved, a cleaner arrived within an hour. She brought her young daughter (12 yrs old) to translate, spent about 30 minutes mopping the floors, and left the house smelling like bleach mixed with the same gaseous odor. They briefly looked around, then left through the back without telling us. We waited 20 minutes before realizing they were gone.When we called again, management claimed the cleaner couldn't find any odor, had checked the basement, and had even spoken with neighbors. None of this happened. Given the persistent smell and safety concern (including the upstairs tenant), we even asked if the fire department should be contacted, no response. We left the property immediately and are still working with support to obtain a refund. Although management responded quickly at first, they failed to meaningfully address what we believed was a serious safety issue. The property was not as advertised, and the entire situation was handled dismissively and without resolution. Absolutely don’t recommend.