Melbourne Urban Lookout

Stylish Melbourne CBD apartment with stunning city views, located in the prime Southern Cross Station area. Enjoy a private, fully self-contained stay with free Wi-Fi, a comfortable Queen-size bed and access to building facilities including a pool, sauna and gym.

Stay moments from Southern Cross Station, SkyBus, trams, cafés, supermarkets, Docklands, Marvel Stadium, Crown Casino and South Wharf DFO. A perfect base for business trips, city breaks, events and longer Melbourne stays.
EXTRA BED SETUP

An additional or third bed may be available upon request, depending on the apartment and booking setup.

A one-off fee of AUD 15 applies when an extra bed is requested and confirmed by the host. Please request this in advance so we can prepare the apartment properly before your arrival.

CLEANING

The standard cleaning fee covers normal cleaning after your stay.

Guests are expected to leave the apartment in a reasonable and tidy condition. If the apartment is left in unusually poor condition or requires excessive cleaning beyond normal use, an additional cleaning fee may apply.

This may include, but is not limited to, excessive rubbish, stains, strong odours, smoke smell, food spills, damaged linen, or any other condition requiring extra cleaning time or specialist treatment.

Any additional cleaning cost will be requested through the applicable booking platform process or deducted from the security deposit where permitted.

CHECK-OUT AND LATE CHECK-OUT

Check-out time is strictly by 10:00 AM.

Late check-out may be available upon request, subject to availability and prior approval by the host.

If approved, late check-out is charged at AUD 30 per hour, or part thereof. Please contact us in advance if you need a later check-out.

Unapproved late check-out may result in an additional fee, especially if it delays cleaning, maintenance, or the next guest’s check-in.

QUIET HOURS

Quiet hours are from 10:00 PM to 8:00 AM.

Please respect our neighbours and building residents. No loud music, yelling, parties, gatherings, or disruptive behaviour is allowed at any time.

This is a residential building, not a party venue.

NO SMOKING, NO PARTIES AND NO LOUD MUSIC

Smoking, vaping, parties, events, loud music, yelling, or disruptive behaviour are strictly not permitted inside the apartment, on the balcony, or in any common areas of the building.

Any breach of this rule may result in additional cleaning, deodorising, damage charges, cancellation of the stay without refund, and/or a claim against the security deposit where permitted by the booking platform.

REGISTERED GUESTS ONLY

The number of guests must not exceed the number stated in the booking confirmation unless agreed with the host in advance.

Unapproved extra guests, overnight visitors, parties or gatherings are not permitted.

Additional fees may apply for any extra guests not disclosed or approved before arrival. Serious breaches may result in cancellation of the stay and removal from the property in accordance with the booking platform rules.

KEYS, ACCESS CARDS AND LOCKOUTS

One set of keys and/or access cards will be provided at check-in.

Guests are responsible for returning all keys, access cards, fobs, remotes or access devices at check-out.

If any key, access card, fob or remote is lost, damaged, not returned, or not working due to guest misuse, guests will be responsible for the full replacement cost. This may include building management fees, locksmith fees, new access card fees, lock replacement, recoding or any other related cost charged to us.

If you lock yourself out of the apartment after check-in and require us or our local contact to attend and provide access, a one-off lockout assistance fee of AUD 50 will apply.

SMOKE DETECTOR AND FIRE BRIGADE ATTENDANCE

Please do not tamper with, cover, remove or disable any smoke detector, alarm, safety device or fire equipment in the apartment or building.

If the smoke detector or fire alarm is triggered due to guest behaviour, negligence, smoking, vaping, excessive cooking smoke, misuse of the apartment, or tampering with fire safety equipment, the guest will be responsible for any charges imposed by the building, fire brigade, emergency services or relevant authority.

Fire brigade attendance fees can be significant and may be approximately AUD 3,000 per attendance per fire engine, depending on the circumstances and the amount charged by the relevant authority.

Any such cost will be passed on to the guest with supporting evidence.

BUILDING FACILITIES

Guests may use the swimming pool, gym and other available building facilities during their stay, subject to building rules, opening hours and availability.

These facilities are shared building amenities and are managed by the building, not by us directly.

We are not responsible if any facility is unavailable due to maintenance, temporary closure, building management decisions, safety issues, private events, repairs, cleaning, or any other situation outside our control.

No refund or compensation will be provided for temporary unavailability of shared building facilities.

RESPECT FOR THE APARTMENT AND BUILDING

Please treat the apartment, furniture, appliances, linen, keys, access devices and building facilities with care.

Guests are responsible for any damage, missing items, excessive cleaning, lost keys, building fines, fire alarm charges, or costs caused by breach of the house rules during their stay.

Any claim or reimbursement request will be handled through the applicable booking platform process and supported with relevant evidence.