Owner's Response: This is kind of surprising and yet kind of not. These people have stayed here before so that is why this is surprising, but kind of not surprising as they seemed like a totally different couple this time around. I am not sure if they are having health or personal issues but their demeanor was quite different than from last year and the property manager noticed it too. They are really quite decent folks and I hope all is well, but I do need to respond to this review. The issue with the hot water was that when they arrived it was off. The property was empty for the previous month so the hot water heater was shut off and my property manager forgot to turn it back on. (She is human and she forgot to turn it on .) This was rectified immediately by turning it on and in a couple hours they had hot water and should have had plenty for the duration so this comment kind of stumps me. Myself and my family followed them in and there was absolutely zero issues with hot water and tank is quite new. ( approx 2 years old). They were just a couple. We have our 2 kids, one being a teenager who has very lengthy showers and we never ran out of hot water. The memorabilia ( which is part of the Halfmoon South retro experience)is the same as last year so this should be no surprise, but as far as it being cleaned, a phone call would have taken care of it. But again we followed them in and there was no issue with dust on the items so not sure about that either. I agree the pool IS beautiful and it can get leaves in it from the neighbors trees. Absolutely true but having stayed there before this should be nothing new. I personally don't mind getting my morning coffee in the backyard in the morning sun and skimming the leaves off the pool. I find it very peaceful ...almost therapeutic. Weekly pool maintenance (cleaning, skimming, chemicals etc.) is provided and daily maintenance could definitely be arranged if the tenant had so desired. As far as things breaking down or falling apart, I really have no idea what this means. Again we were the next people in and everything was fine. I certainly wish no disrespect to these people and sincerely wish them well with their future rentals and with their lives. It is just kind of a kick in the pants, being that they were previous renters and that if we were contacted about any issues we have addressed them promptly and professionally. Thanks for reading my response. Enjoy life! from Craig, Heather , CJ and Hadleigh!