デルテブレのホリデーハウスGaviota 15-6人、3ベッドルーム

Thank you for sharing your thoughts about your recent stay. We truly regret hearing about your disappointing experience and understand the frustration that this situation may have caused. Upon your arrival, we were informed about the issue concerning the pool and promptly assured that our maintenance team would address this issue. The house manager informed us that due to a storm the day before, the pool clarity was temporarily affected, but the situation has been resolved. Regarding your dissatisfaction with the house itself, we wish you had raised your concerns while on-site, as our team would have been more than happy to address them. We were ready to replace furniture, provide extra cleaning, or even arrange a different house for your stay. Despite your feedback, we were advised by the house manager that the property had been recently upgraded with a fresh coat of white paint, new kitchenware, garden furniture, a new mattress for the double bed, among other improvements. We believe in constant improvement and take guest feedback seriously to ensure our properties meet or exceed expectations. We understand that you decided to leave the property without taking any of the solutions offered by the on-site team. Our priority is always to resolve any issues during the stay and ensure our guests have a comfortable and enjoyable experience. If you had provided us with another opportunity, we would have done everything in our power to turn your experience around. We hope to have the opportunity to provide you with a better experience in the future. Kind Regards, Your Interhome Group Team

Thank you for sending us your opinion about your rental. We appreciate your suggestions for improvement which have been forwarded to our quality assurance team. We are pleased to hear that the apartment has allowed you again to have a good stay with us. We would be delighted to welcome you again.

Thank you for your kind feedback that has been forwarded to our quality assurance team. We hope to welcome you back with us.

Thank you for your kind feedback that has been forwarded to our quality assurance team. We hope to welcome you back with us.

Thank you for your kind feedback that has been forwarded to our quality assurance team. We hope to welcome you back with us.

Thank you for your feedback. We are happy to inform you that your suggestions for improvement have been forwarded to our quality assurance team.

Thanks for your feedback. The usual check-in times are 16:00 - 19:00 to allow the property to be cleaned thoroughly by our cleaning team, between the departure and the next arrival.