2/10 (非常に不満)
Diana H.、Vancouver WA
2023 年 7 月 9 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Hidden fees Insect Infestation Unresponsive Management
You will be charged extra for electricity and linens. There is no Wi-Fi. There was a significant ant infestation and spiders in the corners. Black mold between the shower tiles and on the shower curtain, sunken and heaved sidewalk covered in debris and overgrown with weeds. It was three days before I got a response from NOVASOL management. They said they would forward my concerns to the local agent. I believe they came on the fourth or fifth day to spray outside the house only because the ants were less. They never communicated with me about the ants and did not address the mold issue. We did not leave food out, and the ants were there from the first day. On the first morning I woke up and five ants were on or inside the water glass by the bed. If you opened the refrigerator door a line of ants were on the seal trying to get in. The pillows were about one third to one half full of foam bits. Not usable. The bed mats were pilled and there were some stains. You are required to clean after but no cleaning products are provided, and we never found a broom. You are asked to clean the windows and the stove hood. To pay for cleaning after it is $139 EU and you must confirm five days in advance.
Diana H.
2023 年 7 月に 7 泊滞在
