6/10 Normal
Antonio C.
19 de ago de 2018
Nice semidetached house. Not good service
The photos of this house are spectacular. Reality is good but not so much. We were two families dreaming of the huge garden where we had barbecues and having our children playing football all week.
When we arrived we had the first surprise when we realized that the house is paired, not isolated, that information does not appear on the website. The second surprise came when we saw that although it is a nice house, it is not up to the photos. Good photographer!! the third was the worst, when we saw that the huge garden of the photos, although they told us it was shared, when they showed it to us, it is not next to house 1, it really belongs to house 2, if the occupants of house 1 use, as recommended by the owners, would be greatly invading their privacy because it is next to the living room and kitchen of the house 2.
The garden with which we had dreamed from our reservation did not exist !!
We decided not to pay the extras until we spoke to the owners to ask for an explanation of why this information does not appear on the web, and it hadn’t been shared with us in the numerous contacts we had had. The owner took care of us with a very unkind, rude tone and laughing at the arguments we exposed and giving us the option of going to find another house, if we did not like it. We have traveled a lot and this is the first time that an owner treated us with such disdain. We asked him to come to the house to talk to us directly to find a solution and pay the deposit and extras. It did not come in all week, we were surprised with the customer service offered by this house. A service-oriented owner, would have come to the house to try to dialogue, offer us a solution and if it could not be, an apology, and at the same time have charged the deposit and extras.
We were very disappointed. The house is beautiful, but if you have a problem, do not think that you will be treated with kindness and service.
I hope that this review serves to publish the announcement with the real data and benefits of the houses they offer, without misleading information. The first photo that appears, only corresponds to one of the houses (house 2). If you are going to rent this house seduced by that beautiful garden, make sure it is house 2 before going, if not, they will not pay any attention to your complaints for their lack of information.
We should create a homeAway website based on honesty, good service and responsibility of all parties. If one of this fail, everything fails
Antonio C.
Se alojó 7 noches en julio de 2018
