The three things that saved this trip were the great friends that we planned the trip with, the amazing experience of the Riverboat Dinner Cruise, and the decent bed, even though I didn't get much rest in it.We had a terrible check-in experience, was worried we would not have any time to get ready for our Riverboat Dinner Cruise or not make our cruise on time. Computer systems were down and we stood in the check-in line for an hour and a half (which we were in line well before check-in time). Once we made it to our room finally, our bathtub faucet had a steady stream of water running out of it. I tried tightening it to shut it off and it only slowed a little. Once back in our room later that night around 10:00 pm there were kids running back and forth down the hallway screaming and crying, a woman yelling, and banging on doors. We had no idea what was going on, it was frightening. Once others started coming out of their rooms, we decided to see what was going on. We found out that a grandmother (that spoke very little English) and her grandkids were trying to get help because the hot water pipe had bursted in the room diagonally across the hall from ours and was flooding the room, the room next to it (directly across from us), and below it. It filled the whole end of the hall with hot steam and mildew smell. Maintenance and security with loud radios then filled the hall and cleaning crew with a carpet wet-vac trying to suck up the large pool of water in the room until aro