Playa Stinson frente al mar, Master Ste, remodelado, cubierta de dunas, sala de medios.

We were in contact by email during their stay(wifi passwords & no burn day info), unfortunately the guest did not alert us that there were any problems, making it impossible for us to address them. The first we heard about their dissatisfaction was in an email several days AFTER they had returned home. We were shocked and dismayed, this is definitely not the experience we strive to provide. We have a local manager who would have immediately dealt with any problems if he had been contacted by the guest. The day after receiving their email, the septic issue was promptly fixed, our local manager went through every sheet, towel and bath mat in the house and found no problems. We refunded the cleaning fee. Joe K's final email said "we propose that you refund half the rental fees paid to you." We refused, thus the review. Please take a look at all of our other reviews to get a more accurate and less vindictive picture of our home.