After 3 long, hard days on the road, I was greeted by palmetto bugs up arrival for a 6 week stay. One right inside the door and 2 others in the kitchen area. All were dead and had been for while. (A second live palmetto bug was crawling on the floor near the dining table the next morning) Next, I discovered wide array of filth, dirt & grime throughout the unit. I could not have been more upset by the state of the unit after being charged a hefty cleaning fee. Sticky, orange build up on tiles in front of washer/dryer that crept up the casing of the bedroom beside it and doors on the w/d closet. Top of white fridge was almost BLACK. Fridge had a variety of sticky goo in it. Microwave/stove had more goo & food splatter. Swiping hand across tile floors and counters left my fingers a shade of black and gray. Hair in the bathroom sink & around toilet. Unidentified mass of something floating in the same toilet. Duct vents caked with build up of dust/soot. Dustpan full of dirt, hair, and dust under the couch. Swiffer wet wiped (which I bought myself to make the place habitable) 3 times just under the couch to get it near reasonably clean. I could go on and on. I took dozens of photos.

After relaying information AND multiple photos of the disgusting dirtiness I found (and spent about 10 hours cleaning up myself), the real frustration began. A second partner got involved when I rejected a lowball refund offer amount and countered. I was sent a lengthy email telling me I was out to lunch despite photos. The gist of his reply can be taken from this sentence. According to this owner, "the property could have been cleaner, but is not in the filthy state that you describe. The pictures that you sent show that you found and cleaned some dirt and grime – but it appears that it was in places that you’ll find dirt and grime in 99% of the commercial properties."

Really? Wow. FYI: I have been in rental accommodations business for 20 years. I have high standards, but reasonable expectations. This unit was absolutely uninhabitable when I arrived. It then took several weeks to get the refund after I just gave up trying to deal with these people that were obviously so far out of touch it wasn't worth the effort. Getting my security deposit back also took well over a week just to get the funds sent to paypal.

No signs of bugs of any kind after I cleaned the unit properly. Wi-Fi issue cost me 2.5 hours of another day dealing with provider.