Scarlett Scales Cottage in Downtown Franklin

Thank you so much for choosing our home to celebrate your milestone birthdays; we’re honored to have been part of such a special getaway! We’re so glad you enjoyed the antiques, cozy decor, and the charm of Franklin. Just to clarify for future guests, our listing notes that we’re located less than 1.5 miles from Historic Main Street. While not advertised as walking distance, it’s a quick and easy drive to all the downtown shops and restaurants. We truly appreciate your recommendation and hope to host you again!

Hi Michael, I must admit that I am somewhat surprised by your 2 star review, especially when every other review we have is 5 stars. We went out of our way to accommodate your request for an early check in and sent you multiple recommendations for good bbq, homemade ice cream shops and local activities when you asked. VRBO lists the total number of bathrooms on their listings (full and half, since both are still considered bathrooms), and then breaks it down within the listing as far as what is in each bathroom (our listing shows bathroom one has a toilet and bathroom two has a combination shower / tub and a toilet). Every listing on VRBO is shown / advertised the same way. Additionally, our written description states that there are three bedrooms and one and a half bathrooms. I can understand that the bathroom situation may have been uncomfortable for you and your guests, but I cannot help that you did not read the description or look at the listing where it was clearly shown and stated. Your statement that we make our guests purchase mandatory extra insurance is also untrue. VRBO provides guests a choice between a low cost property damage policy that covers accidental damages or a refundable damage deposit. These are the only two options available through VRBO and the only recourse we have if a guest were to damage or take something. If you did not want to purchase the property damage policy, you could have chosen the refundable deposit option. The choice was yours. While the cottage does appear as pictured (photos were taken less than a year ago), we have addressed the tub and sink which were draining a little slower than they should be and have ordered a replacement blind. Thank you for bring those things to my attention. Had you notified us of these things during your stay, we would have immediately addressed them for you.