Ridgeway, 2 Bedroom House near Xavier, Downtown

This guest was weird. They contacted me immediately after booking complaining they were charged when they booked (which is what happens?). The next time I heard from them, they told me they didn't stay, After their stay was over! (I'm not sure what I was supposed to do at that point?). They didn't point out any of the concerns in their review (which I will address). They said they didn't like the parking and traffic. I don't know what they expected. There is a driveway and street parking and the house is in a neighborhood. It is the city not the suburbs but, again, what was I supposed to say here? Sorry about the traffic, the location or the parking all of which are exactly as described and how they have been for 5 years while I've rented this house without issue. Lastly, their complaints in the review which they wrote almost a month after staying. I have the same couch in all my units, 29 units. If the couch was a problem I'd be out of business. We replace the couch cover and clean them regularly. I have no idea what the issue with the stairs is. The certainly don't collapse! Hahaha. The caulk is yellow on the baseboard? Seriously. This I have never heard in 8 years operating multiple rentals on Vrbo and other booking sites. Just weird. The back door has a locking handle and a deadbolt. What else do they want? Armed security? The whole thing is weird. They never even asked for a refund? It's just bizarre.