True Log Cabin on Pristine Spider Lake - Wooded Private

A few things to note about Jeans Review. 1. She never mentioned she was bringing a boat. 2. There is no Lake Association on Spider Lake 3. I was never on a committee. 4. The boat landing she is referring to is Privately Owned. 5. The lake is low this year and no-one on Lake 1 has their pontoon in. 6. I asked her where she heard such rubbish and she stated "Some random person at the bar" 7. Jean is not welcomed back.

Thank you for your review. We take cleanliness and guest concerns seriously, which is why we were surprised by these claims. Our property is professionally cleaned and inspected between guests, and no evidence of mouse droppings in sleeping areas was found prior to your arrival. Additionally, the property had been occupied before and after your stay without any similar reports. While we disagreed with the characterization of the cabin's condition, we nevertheless worked with VRBO to provide a refund for the reservation in an effort to resolve the situation. What was most disappointing was the escalation from reporting a concern to making accusations about our property standards and our character. For many years, we have welcomed families to our cabin and have maintained a strong record of positive guest experiences. We encourage future guests to review our long history of positive reviews, which accurately reflect the cleanliness, care, and hospitality that most visitors experience at our property. We remain committed to providing a clean, comfortable, and enjoyable stay for every guest.

This review is full of negative untruths. I did try and resolve this and apologized to Stefan on the phone, gave him suggestions on starting it and also the information to rent one from a local guy. I believe they wore down the battery trying to start it, the pontoon started for the previous guests and also for me after this group. When asked about using the kayaks, I said of course! I immediately contacted my cleaning lady who was not able to get there to unlock the paddles from the closet. Speaking with the guests we both agreed getting a lockable locker for the paddles was something to look into. At no time during our conversations or after their stay did they seem upset or troubled. You can be assured I try my best to make amends when something goes wrong.