Outpost: Grand View 491A

Hi Glen, Thank you for the positive review! We're thrilled you enjoyed this home and had a great stay with us. It was a pleasure hosting you, and we look forward to welcoming you back soon! Cheers, The Outpost Team

Hi Tonya, Thank you for taking the time to share such detailed feedback regarding your stay. We sincerely appreciate your insights and are truly sorry that your experience fell short of your—and our—expectations. Following your stay, our maintenance team thoroughly inspected the dryer and the sleeper sofa. The dryer was tested and found to be functioning properly after cleaning out the lint filter. We’re sorry this caused inconvenience during your trip, and we wish we’d had the chance to address it in real time so we could have better assisted. As for the sleeper sofa, it was also carefully inspected and found not to be broken. However, we discovered that the headrest must remain in a locked position to be used comfortably—something we’ve now clearly noted for future guests to avoid any confusion. Your feedback is invaluable in helping us make meaningful improvements, and we are committed to delivering a five-star experience to all future guests. All the best, The Outpost Team

Hi Chuck, Thank you for taking the time to provide your feedback regarding your recent stay at Grand View 491A. It is extremely important to us that our guests feel comfortable and supported during their stay, and we are so sorry to hear that you felt alone. We do our very best to make ourselves available for any issue a guest might encounter, so we check in with our guests via text and email during their stay. We did not receive any replies and we apologize, as we certainly would have been happy to help you with working the TV and anything else you may have needed. We sincerely apologize that you were not made aware of the stairs prior to your stay and found them to be difficult. The majority of our homes do not have elevator access and we always recommend checking with us before booking if this is an important amenity. Additionally, we regret that your travel was delayed, and we are sorry that we were not able to refund your first night, as we are contractually obligated to uphold the rental agreement and promised income to our homeowner partners. We recommend purchasing travel insurance to protect our guests from unfortunate situations like this, which can be either purchased through VRBO or reaching out to us directly. Again, we apologize for the issues you encountered during your stay, and we truly wish that we had the opportunity to assist you. We certainly hope for another opportunity to host you all in the future for a seamless stay! Best, The Outpost Crew