Welcome to Casa Vida Tulum

Will and his guest were a pleasure to host we would welcome them back anytime

Hi Shammugan It’s very disappointing you choose to try and put our property and business down and the fact you tried to pressure us into giving you a refund is another matter everything you say is a lie and this is not good and very concerning to us The property is in a very high condition and all is working fine and we have provided evidence to that so the only scam here is you Internet stopped working because one of your group decided to unplug the modem when there is a sign saying don’t remove the plug as it’s for the internet !! We had to arrange the internet company to come out and fix it but it was all fine until you took the plug out so we had to reboot the internet which works super fine and no issues The stove works absolutely fine no issues whatsoever and was working fine for private chefs etc We don’t have and never will have termites and cockroaches as our villa is absolutely spotless The water went off for 1.5 hours and was fixed due to you again blocking the toilets using excess paper but we fixed it very quickly after it being reported We have over 20 reviews across various platforms and it’s clear that you wanted to try and make things up to get a free stay at our villa It’s funny you choose not to mention the way you trashed trashed our villa and left it in a bad mess and the way you ruined the towels with your make up It’s very disappointing but we have to accept there will always be a bad group that we have to deal with from time to time Have a great day Many Thanks Carlos