Pool / Spa
- 100% refund if you cancel at least 30 days before check-in.
- 50% refund (minus the service fee) if you cancel at least 14 days before check-in.
- No refund if you cancel less than 14 days before check-in.
Damage and incidentals
You will be responsible for any damage to the rental property caused by you or your party during your stay.
Max guests: 5 (sleeps up to 5 adults)
Minimum age of primary renter: 21
Made the best of it.
Communication with property management was not good, first I was told there would be room to park a boat which there was absolutely none and second I was given the impression we could check in early and got there only an hour early and property was not ready. I also booked the property based on 4th of July fire works show and paid double the normal rate because it was a holiday weekend, so when fire works show was canceled due to Covid I wanted to cancel and could not. So why then should I still have to pay the Holiday weekend price, when I tried to cancel they told me they weren’t associated with the fire works show, even though they are charging double the rate because of the expected fire works show. Which to me is bad customer service. Oh and Jacuzzi was slightly green or turning green, I didn’t complain because it was already to late in day in my opinion to fix because I believe that takes a little time anyways for chemicals to work.
AMAZING CLEAN CABIN!!!
Such an amazing stay at this cozy cabin. Everything about it was perfect, will definitely be staying here again. The staff is awesome too!!
Thanks Zach for the review! We hope your trip was memorable and hope to host you for any and all future trips up to Big Bear!
Good location. Should provide couple necessities like salt and pepper better cofee mugs. Better lig
Fair better lighting on stairs
Thank you for this much appreciated feedback Lisa! We hope to host you again for a much better stay!
Good location ear downtown Big Bear.
Thanks so much Ron~ We are so happy to hear that you enjoyed your stay. Looking forward to your next visit!
poorly cared for
the house was not well taken care of and the kitchen was the worst. One hand towel , no paper towels, handles on cookware were broken, no hot pads, not one baking dish, one salad bowl and we had to serve our meals out of cookware.
No snow shovel and 3 hangers for 5 people who had jackets to hang and snow clothes to dry. . Not even a coat rack in the living space. Would never rent from this company again.
VRBO should visit these homes they advertise more often to make sure they meet the standards we expect with VRBO.
Thank you for bringing this to our attention Cheryl. We are sorry that your experience was not great and are looking forward to making this up to and utilizing this feedback for improvements.
Big Bear Vacations
About Big Bear Vacations
Big Bear Vacations is the premier full-service vacation and cabin rental management agency in beautiful Big Bear Lake. With over 20 years of knowledge and experience, we provide top-notch services and products to our valued owners and guests, from the moment you reserve one of our homes you will be provided with personal and timely communications regarding your stay with us. All of our properties are professionally cleaned and inspected prior to your arrival here at our office and we are dedicated to providing you with the BEST experience possible while you are staying with us! *Please note: The City of Big Bear Lake requires a face-to-face check-in here at our local Big Bear Vacations office. The Credit Card and ID used to make the reservation with us MUST be present at check-in unless otherwise arranged with a Big Bear Vacations representative. Big Bear Vacations has a minimum age requirement of 21 years old and will not release property keys to any person authorized for check-in not meeting this requirement.