At Ease: Cozy Downtown Saugatuck Retreat w/ Balcony, Walk to Shops & Restaurants

Thank you for your review! We're glad you enjoyed At Ease's convenient location, easy parking, and the amenities provided for a comfortable stay. For future guests, we do want to clarify that the listing notes there is no central AC and that the apartment has a window AC unit during the summer months, along with a box fan. We also provide suggestions in the listing for maximizing the cooling throughout the apartment. We sincerely apologize for the premature entry by our housekeeping team. Guests' privacy is extremely important to us, and our team should never enter the property before the scheduled 10:00 a.m. checkout time while guests are still present. We addressed this with our team after your stay. Thank you again for staying with us and for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to provide an even better experience in the future.

Thank you for your thoughtful review! We're so glad you enjoyed At Ease's convenient location and found it to be the perfect spot for your weekend getaway. Being able to walk to so many of Saugatuck's shops, restaurants, and attractions is one of our favorite features as well. We also appreciate you letting us know about the lawn furniture and your feedback regarding the mattress and bedding. We always value guest input and will share your comments with the homeowner for consideration as we continue to make improvements. Thank you again for staying with us. We hope to welcome you back to Saugatuck for another visit!

Thank you for your feedback, Anne. The sofa sleeper has been replaced and is brand new with a much more comfortable foam mattress. We hope you will come back for another visit!

We’re sorry to hear about your experience at At Ease. Since your stay, we’ve replaced the sofa sleeper with a new one, including a comfortable foam mattress, and have power cleaned all drains. We appreciate your feedback and are committed to improving our guest experience.

Thank you for staying with us at At Ease. We're always striving for 5-star experiences. When we checked in with you the morning after your arrival, you let us know that all was good, so it was unexpected to see a low rating without any comments. Our team is available around the clock to help with anything that might come up during a stay and we're always happy to make things right when given the chance. We'll continue working hard to provide the best experience possible for all our guests.