Hotel Zone-Stunning Residence-Complex on the beach

Hello Lisa Thank you for your kind words! We’re glad to hear the house worked well for your group and that you found it easy to get around and explore the area. It was a pleasure hosting you, and we’d be happy to welcome you again anytime. Kind rgardds Daniel E Laens Owner

Hello Larry Thank you so much for your wonderful review! It was truly a pleasure hosting you, and we are delighted to hear that you enjoyed the house, the community, and your overall experience in Cancun. We work hard to ensure our guests have a comfortable and memorable stay, so knowing that you had such a positive experience is the greatest reward we could receive. You and your family are always welcome back. We would be honored to host you again anytime your travels bring you back to Cancun. Thank you once again for choosing our home. Warm regards Daniel & Marianne Owners

Hello Patrick Thank you for your comment and is great know that you had a great time. Thank you to stayed with us. Best regards Daniel E Laens Owner

Hello Aesha I hope you are doing well and arrived safe and happy at home. Thank you for your comments and we are happy as well that you had a fantastic time. Hope to see again in the next future Best regards Daniel E Laens Owner

Hello Margarita Thank you very much for your detailed review and for highlighting the comfort of the house, the cleanliness, the pool, our helpful security staff, and the convenient location. We would also like to add some context regarding the sargassum situation. Unfortunately, severe sargassum arrivals have affected the entire state of Quintana Roo, including Cancun, Playa del Carmen, and Tulum, which are among the most visited tourist destinations in Mexico. This is a regional environmental phenomenon that impacts virtually all beaches along the Caribbean coast. We do clean the beach area regularly; however, unlike the large resorts, we are subject to stricter government regulations. The beach in front of our property is a public beach and is not a concessioned beach managed by a hotel, which limits the methods and equipment that can be used for cleanup. Many resorts operate on concessioned beachfront areas and therefore have different resources and permissions available to them. Even so, we continuously do our best to keep the area as clean and enjoyable as possible for our guests. As you mentioned, despite the presence of sargassum, the water remained clear and enjoyable. Thank you again for staying with us. We are delighted that you enjoyed the property and hope to welcome you back in the future. Kind regards Daniel E Laens Owner

Hello Hallie. Thank you very much for your comment. As I mentioned in my message, all the bathrooms have hot water. The master bathroom upstairs is next to another bedroom with its own bathroom, and you told me that one did have hot water. Our maintenance staff confirmed you that the master bathroom also had hot water. However, since there were 12 people, if everyone showers at the same time in the other bathrooms, you need to wait a few minutes for the water heaters to reheat. Regarding the furniture and mattresses, I find it a bit surprising that you mention that, as they were replaced just two years ago and I don’t consider them old. In fact, none of the previous guests have ever mentioned anything similar. I believe your opinion might not fully reflect the reality, but of course, I respect it.

Hi Yaneth I hope oyu are doing well. Thank you for your commetns and we are very happy that you and your group had a fantastic time. Sorry for the sargassum, but is not in our hands, this year was very difficult to control in all caribbean area from Miami to Cancun, all island all countries. We celan the beach but every day is more. Now we don't have more, the season of the seaweed stop. Thank you to stayed with us. Best regards Daniel E Laens Owner

Hello Janet Thank you very much for your feedback and for taking the time to share your experience. We are delighted to hear that you enjoyed the house, the spacious layout, the pool, the tennis courts, and the time spent together with friends around the large dining table. We are truly sorry about the sargassum during your stay. Unfortunately, this is a natural phenomenon that is beyond our control. Although the beaches are cleaned continuously and the collected seaweed is removed daily, there are days when ocean currents bring in larger amounts than usual, making it difficult for cleaning efforts to keep up. Some days there is more sargassum, while on others there is very little or none at all. Regarding the hot water, all bathrooms are equipped with hot water and normally function without any issues. However, with a group of 12 guests, when several people are showering at the same time, the available hot water may be temporarily reduced in some bathrooms, which is common in most residential properties. Thank you again for staying with us. We are very happy to know that, despite these challenges, you had a wonderful vacation and would consider staying with us again in the future. Warm regards Daniel E Laens Owner

Hello Vida Thank you for your comments and is great know that you have had a fantastic time in Cancun and you enjoyed the house. I want to let you know that I'm really appreciate you, like a guest, thank you to leaved the house in perfect condition to be very respectfully with the house & complex rules. I want to recommend you to any host. Thank you to stay with us. Kind regards Daniel E Laens Owner

Hello Mayra I hope you arrived safe and happy at home. Thank you for your comments and is great know that you like the house and you enjoyed your vacation. Yes, this is the seaweed season, and depends the win is the beach where this seaweed arrive. Yes you are write with the conflict between taxi and uber, but there is nothing that we can do. Thank to stayed with us, and I hope to see you again in your next visit in Cancun. Best regards Daniel E Laens Owner

Hola Janeth Muchas gracias por tus comentarios, pero quisiera hacer algunas acalaraciones con lo que mencionas. En la alberca siempre hay camastros habia 2 en esos momentos solamente porque se mandaron comprar nuevos y aun no los habian entregado, lamento que justo de todo en ese momento. La playa no es un muelle publico ni embarcadero, es privado del condominio de las pocas embaraciones que hay en total 3, y no aecta en abosluto el uso de la playa. La playa no es como tu dices, se puede meter perfectamente bien, el tema es el sargazo que aveces recala en distintas playas de Cancun, nosotros limpiamos las playas y tambien en lo que podemos dentro del agua, como lo hacen en todos lados de las playas de Cancun, asi sean hoteles o playas publicas. Atte Daniel E Laens Owner

Dear Tasia Thank you for your review and for choosing to stay with us. We are delighted to hear that you and your family had a good experience and found the house comfortable and convenient for your stay. We also appreciate your feedback regarding the master bathroom toilet. We take comments like this very seriously and will make sure it is inspected and addressed promptly. Thank you again for staying with us. It was a pleasure hosting you, and we hope to have the opportunity to welcome you and your family back in the future. Warm regards Daniel E Laens Owner