We were really excited to stay at this property, there were several adults and three children. We were not able to access the property at 4 p.m. as promised and had to call to get in. We had to wait in our vehicles in order to gain entry to the property.
The pool was not ready when we arrived as the pool pump was not working. When we called about this, they were very rude and asked, "how do you know?" A hot tub is advertised for the property, however, they do not tell you that you have to pay an extra $275 for the water in the hot tub to be hot! Since the pool and hot tub are connected and the pool didn't get fixed until our second day out of a four day stay, the hot tub wasn't hot until our last day there. We would like a refund of $275 for the hot tub that we were only able to enjoy for one night.
Several of the video games in the advertised game room did not work, this was a huge disappointment to all, especially the children.
Several chairs in the cinema room did not work, we had to play musical chairs to see which chair in fact worked in order to enjoy a movie.
Golf balls hit the house constantly, in fact, one golf ball hit the window and broke it! It was scary staying at a house with flying golf balls.
The final straw was that one of our guests got glass in his foot and had to have it surgically removed. The glass was in the kitchen and this happened on our first day at the home.
Only one bed was comfortable to sleep in.
Amenities should be more forthcoming as they are all add-ons for a fee except a pass to the water park. To play golf was $200 per person! We felt mislead and thought that was included in the price of our stay.
Overall, we were very disappointed with our stay, we were mislead and did not feel customer service was professional.