6/10 Normal
Xochitl U.
26 de nov de 2025
Aspectos positivos: Llegada y ubicación
Aspectos negativos: Limpieza y precisión del anuncio
We appreciate the opportunity to stay at ALO. Here are a few of our observations: Positives: Amazing views, truly beautiful and the highlight of the property. - Service staff was very sweet and kind; everyone we interacted with was warm and helpful. Areas to work on: - Amenities not as advertised: Plumbing issues (backup water in bathtub), ants, limited towels, no toilet paper, bad water pressure, insufficient cleaning, and the shared area really lacked everything expected from a "luxury" or "glamorous" place. The tubs are very high, making it feel dangerous to step out of the shower; also, there is minimal counter space available. There's also no closet space; there's some hanging space inside the shower, but it's limited. Although the host interaction was respectful, we experienced excessive follow-up regarding a small pending charge of about 25 USD for a bottle of wine that had been opened in one of the rooms. And while we understood his need to collect, we ensured that all payments were made & communicated our travel delays & Wifi access issues; the host's tone and repeated messages felt unnecessary and uncomfortable. Also, we never saw him during our entire stay. Overall: We've stayed at many high-end vacation rentals; while the views and staff were wonderful, this felt more like glamping than "luxury," and the amenities made this our least positive experience. This feedback was also communicated to the host, and we hope it improves future stays.
Xochitl U.
Se alojó 4 noches en noviembre de 2025
