Hutch 1- 2 Min Walk to Slopes, Great Mountain View

Our kitchen is not huge but it is fully stocked and recently updated. The entire house is recently updated, interior and exterior, including all new furniture. I have to disagree with Pat regarding the size of our bathrooms. We have four full bathrooms in our property. One of the bathrooms has a tub and the other three have standup showers. Three of these bathrooms are bigger than the bathrooms in our own home. When the temperature reaches below zero, like it did during Pat‘s stay, gas can stop flowing, which is beyond our control. We called the gas company to verify. Our fire pit was bought brand new last year, and it is connected to a surplus of propane under our house. Pat was a great guest, he is welcome back anytime. 🙂

Thanks for your feedback Dana! I'm thinking that extreme weather may have contributed to the fluctuations. We do have brand new heating/cooling systems on the entire main floor and above. They are in every room. We also have doubled the amount of heat tape and insulation around the water lines to prevent any freezing. It's fun having a mountain house! We are big into feedback and always strive to make the house better and better. :)

We have two fire places: our indoor fireplace is electric and controlled by a remote, it is less than a year old. The other is a fire pit on the deck. We just cleaned the pilot assembly in case there were difficulties lighting. The grill and fire pit are connected to an industrial sized propane tank under the deck that is monitored by the local gas company so it doesn’t run dry. We are adding instructions to light the grill or fire pit in case guests have difficulties. We have replaced our Keurig. We will do anything for our guests and take extreme pride in our mountain house. We want to make everything perfect so guests have the most enjoyable experience and truly appreciate feedback.

Lisa called Vrbo to get a refund claiming there weren’t as many beds in the property as advertised. We showed Lisa the listing that details the amount of beds. We also had a conversation with Lisa before her stay began and specifically addressed how many rooms and beds we had in our house. We take every complaint serious and always consider a refund. We took down all her information in a professional manner and decided a refund was not necessary given the above information. She also didn’t voice any complaints during her stay. This came as quite a surprise to us.