6/10 Aceptable
Dawn H.
21 jul. 2024
Le gustó: Limpieza, comunicación, ubicación
No le gustó: Check-in
Good and bad stay
When we arrived at the marina we were very surprised and frustrated to find out that we needed a boat to get to the houseboat. After looking back at the VRBO ad there was 1 small line all the way at the bottom of the entire page that mentioned that detail. In my opinion that is a very important detail that should have been upfront and bold. I tried calling and texting the owner who initially did not respond. When she did she didn't seem to really care about our predicament. Someone from the marina was very helpful, taking us and our stuff to the boat in a pontoon and let us borrow kayaks. He also came out to help us get back to the shore with our belongings.
Once in houseboat we found out that the air conditioner in the main part of the houseboat was not working. I texted the owner again but received no response till morning. We then had to wait around for someone to come look at the a/c. They were unable to fix it and called an hvac person who came the next day and put Freon in the a/c. That helped for a few hours so yet another day with no a/c in the main part of the houseboat, the temps were in the 90’s. The next day the owner brought out a window air conditioner which didn’t cool it down great but was definitely better. So in total we 1 day with partial a/c out of 5 days we stayed.
The back door handle was broken and would come off in your hand every time we used the door - the owner tried to say we broke it but it was broke when we arrived.
Dawn H.
Se hospedó 5 noches en julio de 2024
