Fiddle House: Your chic and charming residence in the heart of Copenhagen!

We are sorry to hear that your stay did not meet your expectations. However, we would like to clarify a few important points for future guests. We exceptionally offered complimentary luggage drop-off from noon, while clearly explaining that the apartment would only be ready from 16:00 after thorough cleaning. When you informed us that your arrival would be delayed, we adjusted the meeting arrangements accordingly. You received access to the apartment within the standard check-in window, as agreed. The apartment is on the second floor of a historic building. Both the floor level and the absence of an elevator were communicated in advance and disclosed in the listing. The apartment also has a mirrored cupboard for clothing storage, contrary to the claim that there are no closets. We made every effort to accommodate your requests while ensuring the apartment was properly prepared. We regret that your experience did not meet your expectations and wish you all the best.