I rented a property on the top floor of a condominium complex, Maalaea Kai, in Maui. My experience was as bad as any I have had in my over 50 years of travelling. When I arrived at 10:30pm Hawaii time (1:30am Los Angeles time), I followed the instructions I had been given to access the unit, punching in a four number door code, which didn't work numerous times. The instructions then said to try entering a different code for the upper deadbolt lock. But the deadbolt lock had no way to enter any code (it was in an enclosed metal box). So I called the property management company and got a recording saying to press 9 for after hours emergencies, which I did. The call hung up on me numerous times before I thought I would have to sleep in my rental car, which was incredibly upsetting. I only got in because I had gotten the private cell phone number of one of the company employees earlier in the week. [I was told upon entry that I had needed to hit a lock icon before entering the door code, which was nowhere on the instructions.] When I entered the property, which had worn old carpets, the television was on, but not the A/C (which incidentally had a 6 hour limit), and it was well over 80 degrees inside. When I finally got to bed (at 3am LA time), I found a dirty top sheet which was disgusting. After multiple complaints to the company, I received credit for one night's stay, but that will never compensate me for my awful experience.