Owner's Response: I am the rental manager for this condo and have been for several years. In the 2014/2015 season we changed cleaners, and are very pleased with them still. As the reviewer stated, sometimes mistakes happen, and in this situation, the cleaners had a communication occur and and their records showed our condo cleaned as usual, ready for the upcoming guests/tenants to arrive. (I live over 5 hours away, so rely on their communication records to ensure that things are all set between tenants). Unfortunately, when Tim arrived he found that it had not been cleaned, and reached out to me to alert me of the situation. We at first were worried that someone had been in the condo between rentals, but after contacting the cleaners, found that they had made an error. The owner of the cleaning company herself drove immediately to the condo (at about 10pm) to change the bed linens, towels and quickly clean it up, and she stopped on the way to bring the tenants wine and cheese as a token of apology. She also came back the next morning after the tenants headed to the slopes, to re-clean and make certain that nothing had been missed. We both offered our apology to the tenant and asked if they were all set for the remainder of their stay, and they said they were. After their departure, I mailed the tenant's security check back to him, along with an apology card and a check for their cleaning fee (which has never been cashed). If he had felt that he deserved more, I would have happily discussed that with him. I remain apologetic for the mistake regarding the cleaning, but feel that I and the cleaners responded quickly and appropriately in the situation. We have had only rave reviews before this, and each year have many many return renters. I welcome everyone to feel comfortable renting our condo. We are confident that you will love it and find it comfortable and clean!