4/10 (不満)
Nancy S.
2022 年 7 月 4 日
良かった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
気になった点 : 清潔度
Be Aware
The house itself is an excellent location, quick access to the beach and easy. Furnishings are good. Enough seating for lots of people, plenty of beds. Enough dishes and silverware for plenty of people. Pots and pans need to be replaced and there are not many of them. We arrived on Sunday and I am mediately had to begin cleaning walls from food stains. There were piles and piles of sand underneath the rugs that a cleaning crew had obviously chosen not to take care of. Mold and mildew above the registers and on the ceilings in the bathrooms. On our fourth day there we discovered roaches in the kitchen. The realty company sent someone out that day and they took care of the problem, however I spent the rest of the vacation having to kill roaches. The washing machine broke the first day it was repaired and worked for about three days and then broke again. The repair man told us we could not use it anymore. This might not have been a problem but when you have to supply your own towels and linens and sheets it does become a problem. We couldn’t wash a single towel, so we were using dirty towels the remainder of the week.
I cannot say enough however about Elliott realty company, they worked with us on every issue and was polite and understanding. And they really did everything that they possibly could do. I do not feel that the cleaning issues was their fault, I actually feel badly because they are paying a cleaning crew who is probably not doing what they are supposed to do. Elliot rentals was responsive and they should be proud of the way that their employees handle customer service.
Nancy S.
2022 年 6 月に 7 泊滞在
